Live Help System

If you have been lacking a way of providing real-time live support for your Dolphin based site, no matter what service or product you are selling or offering, first line communication can be crucial in sustaining a steady flow of traffic to your site!

Being able to provide efficient and effective support will largely enhance your members and guests interaction with your site. Live Support for D7 can do just that!! it is a very attractive system that offers many advanced tools and features:

• Mulitiple Operators which can be given various rights including Admin rights
• Operators can upload their photos
• Creation of Groups as different departments to filter Live Support requests
• An attractive and easy to use Admin Panel
• Call routing so you can forward a chat visitor to another department or agent/operator
• A searchable Chat History
• A enhanced Statitics section to keep you informed of operator and visitor usage
• Enhanced Canned Messages section where messages can be created and assigned to variosu groups
• Easy to use Button HTML code generator to create your dynamic Live Support buttons to be displayed throughout your site. The generator can create 2 very appealing button styles,  as well as allowing you to choose from 3 different template styles for each of your live Support sections.
• Sound Notification as well as Window Pop-up Notification when a new visitor starts a live chat request
• Easy to use interface to setup configuration settings for your support system
• Ability for Admins to 'Watch' Live Chats as they take place to properly supervise their support team
•  Easily upload your logo for quick system branding
• Live Support Buttons that dynamically update from Offline  to Online to display your current status
• Email system so visitors can send you their questions or concerns when you are offline
• Localization Wizard (Language Strings/Keys Editor) to simplify the process of changing all language keys

This version of Live Help does not have a Dolphin Based install file, so manual installation is required. The installation is extermely simple, and only takes a few minutes.

Since manual installation is required, you MUST know your Dolphin Database details, or be able to create a new database for the installation.

That is all that is required for the manual install!

All future updates will be provided to current license holders for free of charge.

Free installation is included with the purchase of this mod!

**UPDATE**

Live Help is Now Integrated into Dolphin Admin  for Easier Management!  (SCREENSHOTS 10 & 11)

Live Help Now Includes a Free, Opensource Desktop Screen Capture and Share Utility!!

Now You Can Extend Your Support Features to Include Taking Snapshots of Your Desktop Screen and Uploading to a Free Image Hosting Service. Simply Create an Account and Obtain Your Key, and Plug it Into Your Settings!

With the Click of a Button the URL for the Image is Pasted Into Your Clipboard, Simply Paste Into the Live Help Chat Window and Send the Link to the Person You are Chatting With! They Can View the Image, as Well as Share it Out to Social Networks or Email it to Their Friends.

The Screen Capture and Share app also has Many Advanced Features Such as Built-In Image Editor, to Edit Your Screnshots Before You Upload Them for Viewing.

you can Choose to Save Your Screenshots to Your Hard Drive, and You Can Also Upload Images for Shareing that You Already Have on Your PC!

Include Your Site Watermark on All Uploaded and Shared Images!

Please Note: This is a Very Small Windows Application, Which You can Run in Conjunction with Your Live Help System, to Extend It's Capabilities, and is Not an Integration by Any Means.

 LIVE DEMO  (demo/demo)

 SCREENSHOT 1 (Admin Login Area)

 SCREENSHOT 2  (Admininstration Panel)

 SCREENSHOT 3  (Visitor Window When No Agents Are Online)

SCREENSHOT 4  (Statistics Manager)

SCREENSHOT 5  (Button Code Generator)

SCREENSHOT 6  (Visitor Start Chat Window)

SCREENSHOT 7  (Visitor Waiting In Chat Notification)

SCREENHOT 8  (Visitors Chat Window)

SCREENSHOT 9  (Admin Chat Window)

DYNAMIC ONLINE BUTTON

SCREENSHOT 10

SCREENSHOT 11

*NEW*

The download package now contains a link to either download or watch the Live Help for D7 Installation Video!