Sorry about support delays
Some of our customers now have to face a delayed support service. We apologize for the waiting. Half of our technical staff is now on vacation and those in the office are doing their best to keep up with the load.
We are already recalling some of the techs from vacation early and will fully restore proper response time by the end of next week. We do understand that delays may be unacceptable for some, so we try to address most urgent inquiries first.
In short... again, sorry about delays, and if you can/would wait - thank you.
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About BoonEx•Terms•Privacy•Contacts•© BoonEx (ACN 127966581)
what a moron
you downloaded the free version from the very same page.
you were to inept to work out you ad free link and bitched about it. and admit you tried to enter the ad free licenses into the free version what do i have to retract?
boonex posted an apology, you ranted on about see more
I'm that "guy" who replied you from marketing@boonex.com. The software should be downloaded at boonex.com/products/dolphin/download, note please, you need to download the free package there and once again, sorry that your license hasn't been generated right after the payment but you know, in most cases this happens due to connection errors or some people do not come back to BoonEx site when payment is completed.
Regards, Lyubov L.
AFTER 3 WEEKS (!!!) the support replied me saying: "to solve your problem, install Firebug to see where your problem is. And change the code". And this was all!!!
Really unbelivable.
Joomla, I think, it's the best: free and really good supported.
later,
DosDawg
Despite the fact that the End User Agreement may state that there are no refunds, I'd thoroughly encourage you to pursue one anyway. They publicly posted a blog about how inept their support service is. I'd imagine, with all that said, that the law would side with as long as you're a US citizen. Good luck.
Sounds like your just another get-rich-quick myspace webmaster.
Sounds like your just another get-rich-quick myspace webmaster.
nuccca,thats not the point he paid for the license he has a right to ask for help or refund his money if he thinks his support not good enough.I understand they are short of staff but he had been wait for 7 days without any answer untile 6 hrs ago.Nuccca see more
he has only been a member for 3 days, thats Tuesday not 7 days ago, but 3 days ago. so how can you neg rep a respected member without checking your facts?
you can not call yourself a webmaster because you can copy n paste a myspace background to your profile. and trust me, lots of people here, think thats all they need to know to use dolphin.
i think you owe nuccca an apology frankly
what licenses did you buy last friday? you have only been a member since Tuesday.
let me try and explain once again, you say you have the free version installed. (that is the ad supported version) you have adfree licenses that you cant understand why you still get the ads showing, because you need to install the adfree version to use the adfree licenses.
after you do this, clear your browser cache as it will still hold the old files for the free version and the licenses for that. so see more
Sammie,have you read some of your post of this forum?have you apologize to those people you called them so call programmer? or they cant followed their instructions, Anyway who cares if they only be a members for 1 days or 3 days they came to for help.After you done apolgoize to them let me know ill start.
Status: Member
Member points: 3
Activity: Offline
Contributor stars: 0
Member for: 3 days
Expert points: 0
Age: 36 years
Pundit points: 0
Country: United Kingdom
Moderator points: 0
City: BURY ST. EDMUNDS
Gender: Man
software developer
a programmer
later,
DosDawg
I run Amistad.com (friendship.com in spanish) and I have to say that I gave up on Boonex support a while ago. It is sometimes there... most of the time not there. If I had a single word to describe Boonex support I would say it is "Bursty"... once in a while you get a burst of support then it goes away.
Needless to say, I am now using third-party paid support. And see more
What kind of social networking platform are you able to run if you CAN'T have a ton of pictures, music and photos?!?? These guys blow. Every entry I read brings back the horrible memories of working with them earlier this year. It was a literal nightmare. I eventually gave up on them. They suck that bad. It was like a wave of apathy showed me the light. And when I moved on, it was like leaving a bad marriage or an abusive girlfriend. So see more
I run Amistad.com (friendship.com in spanish) and I have to say that I gave up on Boonex support a while ago. It is sometimes there... most of the time not there. If I had a single word to describe Boonex support I would say it is "Bursty"... once in a while you get a burst of support then it goes away.
Needless to say, I am now using third-party paid support. And see more
For all the seasoned Dolphin site see more
I hope they can fix it!
Bye!
Hardware
Mac Pro Quad core (4x2.66Ghz cores)
2GB memory
Software:
Os - OS X 10.4.11(Tiger)
FTP – SecureFTP
Host – Dreamhost.com
MySQL – V5
PHP – V5
Openoffice.org (notes)
Network:
8mb ADSL connection via x2 bridged Airport extreme base stations
8mb>
2mb<
License type:
Dolphin Unlimited - $99 Australian Dollars
Process steps:
1.Check MySQL setup
2.Opened FTP connection to domain
3.downloaded see more
Just a thought, but your step #3 says that you are using the free version. Unless it's changed, you need to use the ad-free version of Dolphin and then your licenses should work.
If you want the Orca links out you need to buy a license for that too.
I was told to use that version by the Boonex support. I have looked on the download page and cannot see an ad-free dolphin version.
You download SmartPro Ad-Free from your Unity account.
1.) Sign into http://www.boonex.com/unity/
2.) Click SmartPro.
3.) You will see the Ad-Free downloads.
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should be gone as well as the dolphin icon see more
1st post where to find it,
2nd post what version to download.
for a programmer, you dont seem to read instructions very well
Johnnyh is still here so he has not given up. I give him credit for that. Let's try to welcome him. We all have our bad moments :-)
Hello johnnyh,
You download SmartPro Ad-Free from your Unity account.
1.) Sign into http://www.boonex.com/unity/
2.) Click SmartPro.
3.) You will see the Ad-Free downloads.