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nesika

I want my money back - $998

Andrey,

 

 

Unfortunately, I was not paying closer attention to the Boonex customer reviews that could be found all over the Internet, when it comes to your Customer Service.

 

I just thought that those customers had a bad luck!

 

However, after so much frustration, anguish and hopes "for the best" I am

giving up.

 

Your customer service is the worst I have ever come across.

However, you dare to charge $998!

 

For what?

 

For one "support guy" whose name is Igor.

 

He is a great person, but he is only a man, not an octopus. He can d only so much in 8 hours.

 

I got his attention few times, only after “crying” to Mike to see what is going on.

Now, when Mike is on vacation, I am left without the answer for more than a week now.

 

So, when people go on vacation, there is nobody to replace them?

Fine with me!!! However, I want my money back and I want it NOW!

 

I can get all that assistance that you offer for $998 for much lower price with

“Boonex Guys” who are willing to do the job on Rentacoder, Guru etc.

 

It’s absolute shame that you have such a great product, but horrible Customer Service!

 

I see that you are coming from Easter Europe. I do as well, so I can understand the “laid back mentality”, however, I’ve learn a lot while living in the West and I can tell you that you will not

make any money with this kind of Customer Service!

 

Customer Service, should be your MOST important asset! Bugs can be forgiven and forgotten if there is

prompt reply and care for the person that bought your software.

 

For your “support” not to send even a short email “Sorry, we are busy right now”, for more that a week

is simply outrageous and unacceptable.

 

I only can hope that other people are smarter than I am and that they do not pay all this money

only to get greatly disappointed and frustrated.

 

On my part, I will do my best, through blogs and forums to educate them on Boonex “support”.

 

In the end, I will be waiting for your refund at my PayPal account.

 

I wish you all the best and most of all I wish you understand that you need to hire more people, pay and treat them well, so they can treat your customers with great care  and then and only then your business will blossom!

 

Good luck!

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Answers

LyubovL
LyubovL 146 days agocomment permalink
  
Dear nesika!

Thank you very much for all your notes and complains. Yes, we deserve it.

I'm not going to justify, I just want to be sure you'd like to be refunded for the SmartPro package which you've been using almost a year and during this year we worked with you and answered all your inquiries, hope you won't disclaim it. We have enough staff, there are people who work instead of Mike and Igor, we're half-staffed with the same amount of customers and just physically not able to make installations faster. Igor not the only person who supports our products, the reason why you got messages from Igor only is every supporter is in charge with a particular customer. We distribute all clients between supporters, to make our work effective. At the moment both Igor and Mike are on vacations and I don't think you blame BoonEx workers for their vacations period and lack of support during these days, I completely understand your frustration and asking you... please take our apologies and let us help you to run your website. So many efforts have already been spent, let's try once more.

The rest staff will be back on August 21st and we deeply apologize to all our customers for the delays with replies, installations and other services. The working staff is doing their best to help all of you.

Thanks for understanding.

Best regards, Lyubov L.
 
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tattletale
tattletale 147 days agocomment permalink
  
So you are saying that even after you pay for the SmartPro the support is still terrible?
 
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nurdinho77
nurdinho77 146 days agocomment permalink
  
Yikes, that is one huge amount to pay. And you're so frustrated with the support. I guess who doesn't.

Did you get back the refund?.
 
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Neal
Neal 141 days agocomment permalink
  
You pay for the ad free script the support and how much you use it are somewhat unrelated.

If you have used the script a year then go get the support elsewhere, you said you can, go do that.

But to ask for money back after a year is just unreasonable.
 
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buckeyebrn
buckeyebrn 135 days agocomment permalink
  
I gotta tell you, I'm not feeling too good about what I am reading here. I paid for the SmartPro and I have yet to see any movement other than the extraction of the payment from my Paypal account. I'm scared! I hope this is not a stickup. I don't just have $998 to just give away. Boonex Pleaseeeeeeeeeeeee, not with that money! I need it! Its just bad timing. I feel like a sucker.
 
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