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ColtsDigital

Yet another License not delivered...

Seems to be an often reoccurring issue with your ordering process as I look down your list of questions.   I just recently purchased several Ray Products.  Yes, I clicked thru the entire ordering process and landed back on the boonex web page.  Yes, I got my receipt from paypal and YES I emailed a copy of the paypal receipt, my boonex username, and my other details to your marketing department.  Yet, here I sit hours later with no response and “NO ‘PAID FOR’ LICENSES” in my email or in my account online.

 

How many complaints does it take for you guys to even remotely consider that perhaps you have a serious problem with your checkout process?  Apparently, you are good at taking orders and collecting money, but not delivering on the actual product license.

 

So many questions, with nobody around to answer.

 

 

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ColtsDigital
ColtsDigital 135 days agocomment permalink
 
Yep, I am about to the point of disputing the charge on my credit card, issuing a fraud charge thru paypal, and filing a complaint with the ACCC http://www.accc.gov.au/. Boonex needs to start acting like a responsible company and be accountable to it's customers. This cavalier approach to it's customer base is unacceptable.

Warnings need to be posted all over this site that because of their "whenever we get around to it" customer service, people need to plan at least a month in advance before site deployment.

I have blasted emails to every contact i could find within boonex, and not one reply.
 
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jaltra
jaltra 135 days agocomment permalink
 
I ordered 2 ray licenses on Friday and they were activated that day.

Saturday comes and now they aren't showing up in my account. This is frustrating having paid for something and it doesn't work right.
 
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ChrissieB_Dover
ChrissieB_Dover 130 days agocomment permalink
 
I have also paid for license for Dolphin twice, just emailed boonex and awaiting response, I am in UK, interested in hearing from others also, will definately contact paypal if not resolved.
 
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tcdman
tcdman 128 days agocomment permalink
 
I am still waiting as well. Paid on Saturday 8.30.2008. I assumed cause of the weekend that it wouldnt be delivered, yet it is now monday and nothing so far. So will continue to wait another day. Hope they deliver!
 
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