CyberXing Update

Hello all,

I wanted to write a posting in our blog as we were shown a few postings and sites that were trying to state that our services are not what they claim to be and so forth and that tickets were being closed automatically.

1) Tickets being closed automatically, yes this is true, we had setup some spam servers to combat the large amounts of spam we were getting, and one of the black listing servers, was being very grateful in listing alot of people as spam that were not.  This ended up marking a users email as SPAM and then closing the tickets associated with that email address.

So we would ask that if anyone open a ticket and its closed without some sort of response, logic would state that something is wrong and not that the customer support is bad, or gone. (try sending from another email if you have one).

Although this is not an issue anymore as well have killed the black listing server that was creating all the problems and replaced it with his brother and all seems to be fine.

2) Some people are claiming they paid for hosting and didnt get it, or what ever..

Without getting into too many details, we were purchasing a small hosting "company" and its clientelle. Needless to say, the deal did not go thru for various reasons, and a few (2) users were caught in the limbo. To add to this, one reason leading to the deal not going thru, was inaccurate figures being provided to us about income and debt. We did not assume the amount of debt that was due, and vendors were expecting us to pay fees from the prior owners. (we of course denied this) So the result was the vendor shutting down the servers, resulting in all the customers of that company to be without sites and or hosting.

We never took over hosting control, nor completed integration of this company due to the outstanding issues that led to the sale not completing, and we feel very sorry for those effected customers, and we do know some have since come to us, and for the others we hope they are back up and running, or soon to be.

Alot ask, and Yes we are a moderator on this site, and No we are not affiliated with Boonex, we just support, develop and host Boonex products and we are very proud of our work.

In todays age, its seems that its easy for people to just jump on the web and make a webpage or post something bad before the clearly look at the big picture.

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To our 7,000 + hosted and RMS customers, we Thank you for your support and we have some exciting new product offerings coming out in the next few weeks that will make your Dolphin site ROCK even more!!

Regards,

CyberXing