I wish I could come up with a nice "coming soon" answer here, but no, it's not how it is.

BoonEx team is comparatively small now - a little over a dozen people. Support and development are two different parts of business, support being more time-consuming. Moreover, we have realized that during 8 years of operation we have never been completely happy with our support dept, and neither were our customers.

So, we decided not to "price-in" the support into the license fee and see more will instead feature 3rd party support groups, companies, individuals, sites that can do the job better. Unity is one part, with more "professional/tailored" offers coming soon.

Once we get bigger we'll revisit this subject and might revive our support dept., but for now we really want to concentrate on development. Version 7 should be huge hit and the ver8 will definitely eliminate 90% of the support issues.

I know this doesn't' sound sweet, but it's true.