It's called an option, we all have one and have the right to express it. Only deleting the negative ones doesn't seem fair does it? I have used two other hosting companies and don't have a bad thing to say about either, so I guess they are "perfect". You just said you haven't had much dealings with their tech support so you don't really know what they are like. Having been with them 3 years and not been hacked is what I call "luck" and since you are whining and complaining about see more us whining and complaining you must not have anything better to do either.