Hang on now...

"RE: "My skills do NOT include coding or great amounts of technical experience with our software."

Geezuz Mike. you're my support agent. Luv ya, but I need someone who can actually perform support... which in most places would include reading code, discerning proper and improper code.. problem solving of CODE... and TECHNICAL EXPERIENCE.

This could be why I haven't gotten any help with that cron error? Where can I buy someone who can read my cron.php see more file and tell me where the syntax error is? I know it must mean there is an unclosed something, but needed someone to read it and see what the error is.

"Parse error: syntax error, unexpected T_ELSE in domain/periodic/cron.php on line 206"
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Anyway. I'm glad someone at least admits it. Your honesty skill is way up there in my book. Now , what do we do about support?