I know there's one helluva balance y'all hafta maintain, and I imagine it's a bit to pull off at times. I've had to support third-party software before as a tech, and it was no fun at all- some businesses wash their hands of TPs completely...(going as far as to void warranties even) so I must say- freaking excellent guys! That's some relieving news to say the least.
Much Appreciated
Much Appreciated