Changes between Initial Version and Version 1 of DolCommonInstallProblemsFR

Timestamp:

Aug 8, 2007, 6:58:21 AM (17 years ago)

Author:

admin

Comment:

--

DolCommonInstallProblemsFR

@@ +1 @@
+== Common After-Installation problems ==
+
+The following are some of the most common installation problems. For more information and troubleshooting for problems with your Dolphin installation, check out the [http://www.expertzzz.com/forumz/ Expertzzz.com forums].
+
+1. I see a blank page in the place of my Dolphin Home page. How do I fix this?
+
+Your server probably refuses to use relative paths, so that ''PHP''s' '''require_once''' instructions can't find the files specified.
+
+To resolve the problem you should add the following string as the first instruction in ''index.php'', ''inc/design.inc.php'' and ''admin/index.php''.
+
+{{{
+ini_set("include_path", "path_to_script");
+}}}
+
+You should replace "path_to_script" with the absolute path to your script's folder.
+
+
+2. My page comes out gibberish. When I look at the source I see a lot of '''<?php ... ?>''' tags. 
+
+If the '''<?php ?>''' tags are being sent to the browser, it means your ''PHP'' is not working properly. All ''PHP'' code is supposed to be executed before the server sends the resulting ''HTML'' to your web browser. Make sure your web server meets the [wiki:DolTechFR requirements] to run Dolphin, that ''PHP'' is installed and configured properly, or contact your hosting provider or system administrator for assistance. 
+
+
+3. After install my home page displays "Internal error 500"
+
+Your server probably doesn't accept '''.htaccess''' files (folder configuration files). In this case, delete '''.htaccess''' file from the folder that doesn't open or refer to your hosting provider for a reference what it should be replaced with.
+        
+        
+4. I keep getting Database activation failed but I'm sure my configuration is correct.
+ 
+Try resetting your ''MySQL'' password manually. If you have access to ''MySQL'' via shell, try issuing: 
+{{{
+SET PASSWORD FOR 'dolphinusername'@'hostname' = OLD_PASSWORD('password');
+}}}
+
+If you are using a version of ''MySQL'' prior to 4.1, use PASSWORD instead of OLD_PASSWORD. If you do not have shell access, you should be able to simply enter the above into an ''SQL query'' in ''phpMyAdmin''. Failing that, you may need to use your host's control panel to reset the password for your database user.
+        
+
+5. My security image doesn't show up on join_form.php:
+
+Check if you have [http://www.boutell.com/gd/ GD library] installed and if it's compiled with ''True Type fonts'' library. If GD library is not installed, you should install the latest version of [http://www.imagemagick.org ImageMagick] and disable "Use GD library for image processing" in "Admin panel -> Global settings -> Variables".
+
+
+6. My image/MP3/video uploads aren't working.
+
+Most probably, you have not set correct permissions for ''media/images/profile/'', ''media/sound/'' and ''media/video/''. These folders should have 777 permissions (readable, writable, executable).
+
+Your ''PHP'' may be also configured to upload files under specific limit. In this case, check ''php.ini'' (PHP configuration file) and edit the settings for ''"upload_max_filesize"'' statement.
+        
+
+7. When I access Orca, I have this message '''"Sorry, site is unavailable now, please try again later."'''
+
+* Open http://mysite.com/orca/xml/orca.php?action=login_user in your browser, outpout must be valid '''xml'''.
+
+* If it works perfectly, check your ''PHP'' configuration for possibility to open outgoing connections from ''PHP'' and if '''fopen''' function is allowed.
+
+* If the above is fine, check your server configuration for outgoing '''http''' connections.
+
+
+8. Orca displays a blank page
+
+Check if ''PHP'' is compiled with '''DOMXML''' and '''XSLT''' support.