Common After-Installation problems

The following are some of the most common installation problems. For more information and troubleshooting for problems with your Dolphin installation, check out the Unity forums.

  1. I see a blank page in the place of my Dolphin Home page. How do I fix this?

Your server probably refuses to use relative paths, so that PHPs' require_once instructions can't find the files specified.

To resolve the problem you should add the following string as the first instruction in index.php, inc/design.inc.php and admin/index.php.

ini_set("include_path", "path_to_script");

You should replace "path_to_script" with the absolute path to your script's folder.

  1. My page comes out gibberish. When I look at the source I see a lot of <?php ... ?> tags.

If the <?php ?> tags are being sent to the browser, it means your PHP is not working properly. All PHP code is supposed to be executed before the server sends the resulting HTML to your web browser. Make sure your web server meets the requirements to run Dolphin, that PHP is installed and configured properly, or contact your hosting provider or system administrator for assistance.

  1. After install my home page displays "Internal error 500"

Your server probably doesn't accept .htaccess files (folder configuration files). In this case, delete .htaccess file from the folder that doesn't open or refer to your hosting provider for a reference what it should be replaced with.

  1. I keep getting Database activation failed but I'm sure my configuration is correct.

Try resetting your MySQL password manually. If you have access to MySQL via shell, try issuing:

SET PASSWORD FOR 'dolphinusername'@'hostname' = OLD_PASSWORD('password');

If you are using a version of MySQL prior to 4.1, use PASSWORD instead of OLD_PASSWORD. If you do not have shell access, you should be able to simply enter the above into an SQL query in phpMyAdmin. Failing that, you may need to use your host's control panel to reset the password for your database user.

  1. My security image doesn't show up on join_form.php:

Check if you have GD library installed and if it's compiled with True Type fonts library. If GD library is not installed, you should install the latest version of ImageMagick and disable "Use GD library for image processing" in "Admin panel -> Global settings -> Variables".

  1. My image/MP3/video uploads aren't working.

Most probably, you have not set correct permissions for media/images/profile/, media/sound/ and media/video/. These folders should have 777 permissions (readable, writable, executable).

Your PHP may be also configured to upload files under specific limit. In this case, check php.ini (PHP configuration file) and edit the settings for "upload_max_filesize" statement.

  1. When I access Orca, I have this message "Sorry, site is unavailable now, please try again later."
  • If it works perfectly, check your PHP configuration for possibility to open outgoing connections from PHP and if fopen function is allowed.
  • If the above is fine, check your server configuration for outgoing http connections.
  1. Orca displays a blank page

Check if PHP is compiled with DOMXML and XSLT support.

Last modified 10 years ago Last modified on Jul 7, 2008, 11:26:41 AM
 
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