Changes between Version 29 and Version 30 of GenFAQ

Timestamp:

Mar 5, 2013, 6:38:50 AM (11 years ago)

Author:

Andrew Boon

Comment:

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GenFAQ

@@ -347 +347 @@
 
 '''5)''' Clear the cache in your admin account or clear the contents of the folders '''''cache''''' and '''''cache_public''''' (except for the '''''.htaccess''''' file) through FTP.
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+
+=== What I can and can not do at BoonEx Market? ===
+
+If you choose to use the BoonEx Market terms and conditions described in Terms apply. In short, you can browse, purchase and download Dolphin-related products and services; advertize your Dolphin-related products and services; leave reviews on your purchases and communicate with Buyers and Vendors though BoonEx messaging system. Any advertizing not directly related to BoonEx products and not fitting Market categories is not allowed and is considered as SPAM. Market listings, reviews and orders must be genuine, non-abusing and done in good faith.
+
+=== How will my personal information be used? ===
+
+We collect some personal information from you, including you e-mail address. We use it to provide better service. When using BoonEx Market you are dealing directly with Vendors or Buyers. We do not collect, store or access your payment details, order information or any other personal information that you may exchange during transaction. More details about this in our Privacy Policy.
+
+=== How to find good-quality Products and reputable Vendors? ===
+
+Spending one hour researching which Vendors are to be trusted and which products are worthwhile can save you lots of time and money. Look for products that have only positive reviews, and if negative reviews are posted - make sure to read them and make your own judgement. Pay special attention to expensive products and start your tracings from small purchases. Get to know the Vendor first. Be particularly cautious when paying up-front for any services. Developers often underestimate required effort and may have problems delivering on what they are paid for. Make sure to examine product checklists, licensing terms and terms of delivery. When buying from recently-joined Vendor, be especially careful and "start small". Good, regularly updated products typically have recent positive reviews, working demo-version and detailed description. When in doubt, search Forums or websites outside of BoonEx to get more background on Vendor. You can also create a Forum Topic asking for feedback about particular Product or Vendor.
+
+=== What is the difference between Starter, Advanced and Premium memberships? ===
+Starter members can't post in Blogs, Market or Forums. Starters can only access their accounts to register licenses and communicate privately with other members. Advanced Membership gives the right to post in Blogs, Jobs and Forums. Upgrade to Advanced is free for anyone who purchased any license from BoonEx, otherwise it's a $5 one-time fee. Advanced Membership fee is nominal and is collected a SPAM-prevention measure. Premium Membership gives the right to add products to Market and access "Premium-Only" Blog posts. Advanced Membership can be purchased for $99/year. Prime and Enterprise Licenses include pre-paid Premium membership. More details about memberships.
+
+=== How to upgrade to Advanced or Premium membership? ===
+To upgrade your membership go to this page.
+
+=== Who are Moderators and what they do? ===
+Moderators are volunteers that help to keep BoonEx community free of SPAM, profanity and nonsense. Moderators don't receive any compensation from BoonEx and are not affiliated with the company. Generally, we appoint long-standing, reputable members as Moderators, often inviting the community to participate in the decision. Moderators monitor all posted content and assess it to be compliant with BoonEx Terms and general Netiquette. Moderators hide violating posts, suspend offending member profiles for different periods of time and use other Moderator Tools made available to them by BoonEx.
+
+=== How to submit a Copyright Infringement complaint? ===
+IMPORTANT: If you knowingly misrepresent that material or activity is infringing, you may be subject to liability for damages. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact a lawyer. Please also note that your message to us may be forwarded to the party who filed the original copyright complaint and to the violating party. BoonEx operates as a "safe harbour" under DMCA. So, we require a Takedown Notice to remove infringing content. In your letter you should identify yourself, include your contact details, detailed description of how content posted at BoonEx website infringes on your copyrights and your signature. Once we receive your takedown notice, we will remove violating content. Original content posters may send us a Counter Notice including same details as required in Takedown Notice. Content may be re-instated after a period of 14 days since Notices have been exchanged, unless the matter is brought to court and BoonEx is notified of official takedown requirements.
+
+=== How to claim a refund or demand delivery? ===
+All transactions among BoonEx Market participants happen directly between them. BoonEx can not enforce refunds or demand delivery. When you are certain that refund is required or product/service delivery must be demanded, please work directly with the seller, payment processor (PayPal, 2Checkout, etc.) and your bank. Some Vendors may be slow to respond, but generally respond quicker when refund request is lodged with payment provider. When communicating with vendors we recommend trying both internal BoonEx messaging system and direct contacting via email, Skype or telephone.
+
+=== What are license conditions of the product I purchased? ===
+We do not enforce any specific license conditions, so it is entirely up to vendors to impose license conditions. Every Market listing has a "License" field, which Vendors may use to specify their License terms. If in doubt, please contact Vendor to find out License terms in detail. Licenses define whether the product may be used on multiple domains, modified, re-sold, re-branded, etc.
+
+=== Why is my profile suspended? ===
+Your BoonEx profile may be suspended due to violation of BoonEx Terms. Depending on severity of violation or the fact of related violation profile may be suspended for different periods of time or indefinitely. Suspended profiles still have access to BoonEx licenses and purchased Market products.
+
+=== Why is my product hidden? ===
+Your product may be hidden due to violation of BoonEx Terms or ongoing copyright infringement dispute. If your product has been hidden, make sure the post is edited to be pertinent to BoonEx Terms and try to re-submit it. If you have received a Copyright Infringement Notice, assess it and respond with either an apology and removal or submit a counter-claim.
+
+=== Why to do if I have been unfairly mistreated by moderator? ===
+Moderators generally to great work administering BoonEx Market content. If, however, you believe that your content or activity has inadequately perceived and acted upon by Moderator, please contact BoonEx Team with an evaluation request.
+
+=== What to do if somebody is selling or using my product without permission? ===
+First, try to establish direct contact with violating party and request them to cease the activity. If that fails, send us a Copyright Infringement Notice to uno@boonex.com (addressed to Andrew Boon). BoonEx Team and BoonEx Moderators do not mediate disputes between members and bringing the matter up to the public Forums may constitute a breach of BoonEx Terms.
+
+=== Can I re-download purchased products? ===
+BoonEx Market provides functionality that allows Vendors to provide re-download facility to Buyers. Some Vendors, however, prefer to offer download from their own sites, or via email. Thus, we may not guarantee re-download availability, although it is available in most cases.
+
+=== What happens to my purchases if Vendor account is no longer active? ===
+In most cases Vendor accounts de-activate temporarily, however permanent de-activation may happen, too. When Vendor is suspended or removed from BoonEx Market your purchases may become unavailable for re-download. Hence, we always recommend to download and backup your purchases immediately after transaction.
+
+=== Where can I get technical support for the products I purchased? ===
+Most Vendors provide free technical support of their products via BoonEx Forums. Some Vendors, however, elect to use their own websites, emails or messaging systems to provide support. Some provide paid support only. We recommend you to research and find out more about Vendor's support policies prior to ordering a product from them.
+
+=== Do products include installation, documentation, translation, etc.? ===
+Some do, some don't, some will. Product content is entirely up to Vendor, however a lot of information can be learned in advance from product description and "Technical Checklist".
+
+=== Where can I find the product I just purchased? ===
+Depending on how the Product was added you may be able to find it by logging-in to your BoonEx Account and checking the product page - it should now have a "Download" button. When product is a service or is not directly downloadable, please contact Vendor to arrange delivery.
+
+=== What to do if I am happy or unhappy with a product? ===
+Once you form an opinion about a product, please submit a Review on the product page. Your positive feedback would help other members to make an educated choice, while your negative feedback would warn members from making a potentially discouraging decision.