Troubleshooting Dolphin - Videos, Migrations, RMS

Hi Members,

Since there are still many people having issues with Data Migrations and Video upload issues, I have decided to once again create a detailed troubleshooting guide to assist those who are still having these issues. The following instructions have been collected from the forum posts that I and others have given, and have proven to resolve these issues.

****** THIS BLOG IS NOT MEANT FOR YOU TO POST YOUR PROBLEMS IN. PLEASE POST YOUR ISSUES IN THE APPROPRIATE FORUMS AREA *******

FIRST - Make sure your host fits ALL the requirements for running Dolphin. For instance, in video uploads, your host MUST allow Shell_Exec and POPEN in their PHP configurations.

Second - Remove any failed videos from the admin panel>modules>videos. ALWAYS Keep your /cache cleaned when making changes. You can also try removing the caching options under Settings>Advanced Settings>Templates.

Corn Job Setup:
I have seen alot of questions regarding migrations stuck in "queued" and videos not processing. So I figured I would give some of most common reason why this happens. It is commonly due to Cron Jobs!

Here are some helpful tips regarding Cron Jobs-

Most common configurations:

* * * * * /usr/local/bin/php -q /home/sitedir/public_html/periodic/cron.php

* * * * * /usr/bin/php -q /home/sitedir/public_html/periodic/cron.php

(to find your exact /home/sitedir/public_html/ edit your /inc/header.inc.php and look for $dir['root'])

-I have also found that some Crons (depending on your host) have difficulties "calling" the cron job to run. I have been able to resolve this by specifying the location of the php configurations and manually entering it into the cron job command: (See below)

* * * * * /usr/bin/php -c /home/sitedir/public_html/php.ini -q /home/sitedir/public_html/periodic/cron.php

continued below....