ghmunichInstallationmodification, installationsOpen budget0 bids$0 average bid22nd of January 2012

Problem with Host

Hello, I got this message from my Internet provider:

We have been monitoring your account's resource usage on the server in the past 7 days. Out of the 7 days, your account showed usage above regular levels a total of all 7 days. We wanted to bring this to your attention as we will need your correspondence and cooperation if such usage by you is regular. With this in mind, please find your average resource usage in the past few days in the table below. We have highlighted specific instances of higher resource abuse in red:

Day CPU % Memory % MySQL Processes
Jan 21st 0.00 0.00 2.0
Jan 20th 0.04 0.07 1.6
Jan 19th 0.06 0.04 1.5
Jan 18th 0.03 0.04 1.5
Jan 17th 0.03 0.07 1.5
Jan 16th 0.07 0.08 1.5
Jan 15th 0.14 0.15 1.6

The limits of excessive usage for each resource are:

CPU %: 0.0-8.0 is Moderate, 15.0 is High, higher than 15.0 is Unacceptable. This is the average percentage of the entire server's CPU used by your account. This is of all processors combined.
Memory %: 0.0-1 is Moderate, 2.0 is High, higher than 5.0 is Unacceptable. This is the average percentage of the entire server's Memory used by your account in that day.
MySQL Usage: 0.0-0.5 is Moderate, 1.0 is High, higher than 1.5 is Unacceptable. This is the average number of Mysql instances you were running at all specific seconds of that day.

More often than not, single spikes in usage are attributed to abuse by your visitors, resource-exhaustive web platforms, or plugins of those platforms.

To assist you to isolate the source of usage, we have identified your top processes with highest usage in the past 7 days. They are:
Date % CPU Process
Jan 20th 31.0 /usr/local/bin/php -q cron.php
Jan 20th 26.0 /usr/local/bin/php -q cron.php
Jan 20th 25.0 /usr/local/bin/php -q cron.php
Jan 19th 30.0 /usr/local/cpanel/3rdparty/bin/php -q cron.php
Jan 19th 29.0 /usr/local/cpanel/3rdparty/bin/php -q cron.php
Jan 18th 34.0 /usr/local/bin/php -q cron.php
Jan 18th 27.0 /usr/local/bin/php -q cron.php
Jan 18th 26.0 /usr/local/bin/php -q cron.php
Jan 17th 55.0 /usr/bin/php /home/ghmunich/public_html/index.php
Jan 17th 34.0 /usr/bin/php /home/ghmunich/public_html/xmlrpc/index.php
Jan 17th 28.0 /usr/local/bin/php -q cron.php
Jan 16th 54.0 /usr/bin/php /home/ghmunich/public_html/xmlrpc/index.php
Jan 16th 41.5 [php]
Jan 16th 32.5 [php]
Jan 15th 53.0 /usr/bin/php /home/ghmunich/public_html/index.php
Jan 15th 40.5 [php]
Jan 15th 39.0 [php]

However, if such usage is typical for your site, we believe that this type of usage is against our Acceptable Use Policy. Therefore, we need your cooperation in finding a remedy. Depending on your specific case, we generally recommend one or more of the following solutions:

  • If you have many sites hosted on one account: Split the sites throughout more accounts
  • Upgrade your account to our BusinessClass
  • Upgrade your account to our VPSClass
  • Upgrade your account to our DedicatedClass
  • Turn off extra plugins/modules/additions to your sites that may be out-dated or are easily abused by your visitors

Do note that we employ some of the best servers in the shared web hosting industry and we have identified your site(s), if the above usage is typical of your site, as using too many resources to reside on a regular shared web hosting server. For your convenience, we strongly suggest that if looking away from Arvixe for web hosting that you look for solutions that are a clear upgrade to a regular shared web hosting environment.

Important: Please respond to this email with a course of action or a remedy within the next 24 hours. Repeated excessive usage as described by the outlines above may result in a suspension of your account.

Thank you for your attention and understanding,

Arvixe Support


who can help me, I speak very little English, I speak only German and translate with google translate

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Please refer to these documents. This is very important. I also speak very little English (;
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