One month forward

It's been a little over a month since the release of Dolphin 7 and launch of the new Unity. Things are clicking into place, and some semblance of normalcy is taking over after the frenzy of orders, upgrades and customizations. Now, with a little breathing space, some innovation is taking place or being planned with the way that agents are addressing customers.

Watch for improved communications, streamlined support options and more of a customer oriented approach that still maintains handling on a local Boonex Team basis, while offering other possibilities. We are still a team, and there is much dependency on each other for help. However, in the interest of having a fuller plate for our customers, different services and enhancements are being tried and will either be adopted or discarded depending on how it works. Everything is still a bit trial and error, but the time for experimenting with more unique methods is at hand.

All of this will only help customers and also allow agents to make their individual operation work. One thing that will definitely help each agent is having a knowledge of who their clients are. This allows them to focus on helping their clients first and then assisting with newer customers. So, as a reminder, it is important for those who have not yet done so to make a choice of agents and help this along.

We are still very busy but are also looking forward with enthusiasm at the possibilities. Have a great week.