I guess 1 useful thing to come from all this ranting and rudeness is the identification of a usability problem with one or more processes. The main being the purchasing process. The process should follow on from a successful transaction with a page that tells the consumer exactly what to do next - a link to the software that is most relevant to the transaction and the license. Given that we now expect instant results in a digital world, most of the above should be instant. There is no reason as to see more why the license generation and contextual software links should not be instant unless there are problems database side.

Perhaps a suggestion might be that Boonex conduct controlled testing with their processes to identify these little hiccups in the system. As it is - it's a great set of products and it seems that most of the questions in support are there needlessly as most of them could be removed through effective usability study.