It's great to hear other's feedback and experiences. This is what is wonderful about these types of forums and I feel it helps others. We are still with CyberXing for our hosting and RMS. I believe they did have a rough period where their response was lengthy or lacking due to their move, company changes, etc. but seem fine now and response has been fine. In fact, just about 1 hour ago, I submitted a urgent support ticket through their site and they replied back literally within 15 minutes and see more resolved the issue.