LyubovL - I was one with an infected site, and I would like to thank you for your quick response and good information. One of your "moderators" is making the ridiculous claim on his blog that people are saying "Boonex hacked my site". I want you to know that absolutely no one said that - he just made it up. You are right though - not all your customers are tech savvy but most know that this was an automated process. It would be absolutely absurd for someone to say that Boonex see more would "hack" their sites if you sent them their passwords- that makes no sense at all - and that is why no one said that. It was a false accusation made by this moderator who for some reason wanted to fabricate some drama.

As all the good information here notes, this problem is caused by password sharing. I appreciate your telling us that "the problem took on a wider scope amongst our clients" - I don't need to know any more than that. I know you have taken this issue seriously and I don't have any problem at all sharing my access information with Boonex. Keep up the good work.