Andrew Boon
"median first response time of 157 minutes." - this is our current stat averaged for 28 days.

"median first response time of 163 minutes." - this is for 90 days average.

We process all messages linearly - first enquiries are answered in same queue with repeats. So, the average response time in general is the same, and slowly improving.

The best way to get support is to email to
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