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Check ports which you use now - by default in free version we use 10000 and 10080, for own RMS you should use 1935 and 5080.
If it will not help then plz send me letter with
1) FTP, CPanel, root SSH of your site
2) List of Ray licenses.
Regards
Why is is starting 9999 instead of 5080, this I do not know.
Thank you