Are You Someone That Needs Help And Cant Seem To Get The Help Needed?

Technoman posted 27th of May 2009 in Community Voice. 22 comments.

Ok if you feel like you been in this situation before not getting the proper care and where you have posted in the forums 1 day ago or 1 month ago or even 1 year ago and have left or have given up then came back to realize that your questions have still NOT been answered in the forums or even being told to shut up or what ever you have encountered threw your journey.

Im sick and tired of seeing users leave cause of not being helped on the forums and I would prefer we all get a Idea on how many users feel the same way and how we all can change this to make it more succesful and to put smiles on peoples faces, i prefer to see people happy and i would prefer people to stay with BOONEX, then packing up and leaving.

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This also goes to show I have always been concered for us the users, look at this blog to, it shows im concered back then also.

http://www.boonex.com/unity/blog/entry/WHAT_HAPPENED_TO_DOLPHIN_

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jtadeo

jtadeo•27th of May 2009

I agree totally.

I think we need a "Start Here If You Are New" or a noobie blog. I have one on my nerd site but it's all over the place and not very organized. I'd love to write one if BoonEx agrees.

It would be like a $5 tour of the BoonEx and its products. Then start them off to a few simple tutorials.

The one I get the most requests for was "How do I add my logo?" I got that so many times, I made a tutorial and it helped. Then I did a bit more.

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Technoman

Technoman•27th of May 2009•to jtadeo

yes we need more support in the forums and we gotta try to focus more towards the forums at this point in time

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mickyb•27th of May 2009

Technoman, I'm surprised you post this because I posted a blog a few week ago in regards to not getting support and you posted the following on my blog:

Quote:Technoman:

Well from my experiance over the last 3 to 4 years with Boonex, "I never had a lack of support" !

http://www.boonex.com/unity/blog/entry/Next_Step_For_Boonex_To_Improve_

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Technoman

Technoman•27th of May 2009•to mickyb

yah i did write that and I get support but only threw emails not on the BLOGS nor FORUMS, so yes that is true, but im relating to what goes on here on the BLOGS and FORUMS.

not everyone gets support on the other side and this is where im pointing out the weakness that this site has towards our members.

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mickyb•27th of May 2009•to mickyb

Oh I see what you mean..

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Technoman

Technoman•27th of May 2009•to mickyb

I should of explained that in more depth on your blog, thanks for understanding now.

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Tallyplayer

Tallyplayer•27th of May 2009

I agree 100%. In fact even if it is a nudge in the right direction I believe some kind of answer is better then leaving them thinking they are yelling into a well.

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Technoman

Technoman•27th of May 2009•to Tallyplayer

agree with you 100%

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sammie

sammie•27th of May 2009

sammie
posts: 0

there you go, i have no posts on the forums, so there is 850+ you can go help

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Technoman

Technoman•27th of May 2009•to sammie

I dont see where this comment has anythign to do with my blog.

thanks and Peace

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houstonlively

houstonlively•27th of May 2009

Good catch mickyb. I'm surprised to see Techno even posting a blog after these comments:

Technoman:

"I personally feel like I said before and I will say it again, we NEED TO TAKE DOWN THE BLOGS ALTOGETHER!

We need to be focusing on the forums 100% and getting rid of the BLOGS TOTALLY."

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Technoman

Technoman•27th of May 2009•to houstonlively

this comment it has no face value to this blog that i just have made.

thanks

peace

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houstonlively

houstonlively•28th of May 2009•to houstonlively

No offense intended Techno. I am glad you've had a change of perspective, and that you have discovered that the blogs are an excellent place to share viewpoints.

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Tallyplayer

Tallyplayer•27th of May 2009

Regardless of any past squabbles, or tiffs, his current statement and current blog are accurate. It is the newbies who need some type of help...and hopefully those of us who have been using can help each other with more advanced issues. If we stop reading between the lines and address the heart of the current issue and topic we may find an end to these tiffs and squabbles. I went silent here a while ago due to the drama, and no no big threat but that is not what I am here for.

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Tallyplayer

Tallyplayer•27th of May 2009

Besides less than 24 hours ago you all were hugging...Darn good thing none of ya have Nuclear Weapons

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Technoman

Technoman•27th of May 2009

What we need to do is reflect on our own mistakes and what we failed to realize, fighting or dramma or bickering aint going to get the job done guys!

What I would like from all of us to do is to help others out there that are searching for answers, right at this moment in time.

Lets for a change let others voice what they want to see for a change on BOONEX and what we can do to help people more out over at the orca forums, where alot of problems go unsolved.

Right now my true focus is to see more

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Tallyplayer

Tallyplayer•27th of May 2009

Bottom line take any Blog or forum entry. Not to many posts in it turns into an arguement and bashing and any number of other topics having nothing to do with the original post or question. Look where this one has gone. We all want mom and dad at Boonex do design great software and release the next great upgrade or release. However how much work can mom and dad do when they are constently seperating the fighting kids? If we, as we are able, help with questions, and stop fighting amongst ourselves, see more

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Dwain•27th of May 2009

I also agree, especially with jtadeo proposal.

I have received a lot of help in the past, but most of it was off site help reading boonexnerd.com or from gameutopia or Mscott or mrpowless.

Even a google search found answers for me easier than a search here.

I started out as totally new to Boonex and I have always said that this place is very intimidating to a new person just discovering Dolphin. It's more geared to experienced people.

A noob section would be a wonderful thing for the see more

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TheSoMeEx

TheSoMeEx•28th of May 2009

I am new to Boonex. While I have yet to have the experience of not having someone reply to a question in the forums, I have seen it happen.

I have also sent a private message through the site, and received no reply as of yet, but I know that they are very busy with the many changes going on, and my note is not in any way mission critical or anything. I am content to wait.

I think that a "start here" is a very good idea.

It won't fix everything, though.

There will always be see more

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DeeEmm

DeeEmm•28th of May 2009

Technoman, I have posts that have been unanswered. I think in some cases I have asked for details on mods that others are selling (signatures in forums for example) - Perhaps the lack of response is because those who know the answer prefer to sell the information rather than give it away for free?

This is one of the biggest differences between Dolphin and other open source apps.

Jtadeo I agree, a noob section would be a great idea.

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Tallyplayer

Tallyplayer•28th of May 2009

What if there was a seperation in the Dolphin forums between operation of built in features say and modification or even install versus errors? I am simply asking what others would feel about narrowing down the categories in some manner similiar to that?

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Technoman

Technoman•28th of May 2009

I think there should be slight change to how the forum is dispalyed for the viewer and also a mod to disbale double duplicate questions of such and a guide to easier search on the forums ...

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