I am new to Boonex. While I have yet to have the experience of not having someone reply to a question in the forums, I have seen it happen.

I have also sent a private message through the site, and received no reply as of yet, but I know that they are very busy with the many changes going on, and my note is not in any way mission critical or anything. I am content to wait.

I think that a "start here" is a very good idea.

It won't fix everything, though.

There will always be see more people (I used to be one of them) who will ignore all of the written documentation, even if they have a question, and simply post.

I taught classes online for 12 years, and even people who paid for lessons would often not actually read them.

That is why I take the time to read back into forums and docs before I even introduce myself to the community. I respect the time of those that offer help the way I hope that others respect mine. *smiles*