HELP! Dolphin Installer does not login to mysql database, HostForWeb asks for cash to install it!

aryoltas posted 2nd of February 2008 in Community Voice. 12 comments.
Hello friends,

I have installed Dolphin 6.0.0003 few days ago

I have uploaded all files, all files have required permissions.

I have also created a database, and added a user into it with all privileges.

No matter what I do, dolphin gives an 'access denied' error during installation, after entering database information and basic configuration which will be written into the database.

I have worked about 4 hours just for this subject. I have created and deleted many databases and users, I still keep receiving the error.

Finally, I asked HostForWeb to create the database and the user with all privileges.

They should be experienced, they told they have recreated the database, but during installation, after configuration step, I received the same error message again.

I'm sure database name and user name and the password is correct.

I used localhost as hostname, left port name and socket path default.

And HostForWeb mannerlessly asked me to pay '60 dollars per hour' for installation. I didn't reply to their last post, as I was so angry that I would write a 'bad' reply worse than you may ever think.

I need help from Dolphin users who installed it on HFW servers. I have read the article on http://www.boonex.com/trac/dolphin/wiki/DetailedInstall and I'm sure I did every step correctly, not only once, again and again.

Thanks,
Ali
 
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jtadeo
I have about a dozen or so successful installs with hostforweb.com along with other ISPs. Is it possible you are putting in the incorrect login and password info? You can check out an installation video on my site.
funpals
I know this can be frustrating. The first thing I would do is start from the beginning and make sure your hosting provider has everything you need to run Dolphin, missing any of the requirements can cause errors upon installation. Look to the Dolphin documentation on common installation errors. Although limited I found this useful when I encountered errors upon installation.
Good luck
Jamilyn
aryoltas
thanks for comments, I'm sure database login information is correct, but I will try it again several times. If it won't work, I'll use my personal mysql server. If it won't work again, I'll give up and close my account.
smart25
go to infrenion hosting thay will install dolphin for free.ok
brown7477
I will install it for free on my hosting.
http://xtremesitehosting.com
Host for Web is a Joke. But someone gets paid for sending them customers. and they are too big to care about 1 particular person.
Andrew Boon
Yes, we get paid for sending customers to HFW. $50 for each to be exact. Some hosts would pay up to $150, but we're sticking to the host that we believe does provide good mix of price/quality/support.

Anyone is welcome to try other hosts though.

Installation with HFW is always pretty seamless, so you may need to look at something else that's going wrong.
Mz_V
I need to find the email from HFW badmouthing the program. Off to search...
Technoman
Well If you are just starting your DOLPHIN SITE and just want to test it out before going over to any hosting providers ... install
-----------------
yes thats right its FREE
-----------------


DOWNLOAD WampServer 2.0

(March 7 2008)

Apache 2.2.8
PHP 5.2.5 + PECL
SQLitemanager
MySQL 5.0.51a
Phpmyadmin

size: 20Mo
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its worked good for me and if you start to get alot of visitors and your connection cant hold it , then just rent a vps and you can still host DOLPHIN see more on ur computer with RAY WIGETS on the VPS so it runs the RMS ... it has worked for me and it works great ... hope this can help !
purposedriven11
I made the same mistake as you what you did wrong was entered your database information wrong. when you enter it enter it exactly as on your database, example: time_dolphin, user, time_time exactly as its written on your database . if you have any more questions feel free to give me a shout.
funkruti
even i have installed successfully and working fine at

www.funkruti.com
inkedhumans
Andrea
Welcome to HostForWeb Inc. How can I help you today?

Elijah
Hello I just signed up yesterday and I wanted to ask a little more about the dolphin cms and how you guys handle that

Elijah
I figured it was no problem because boonex highly reccomends you guys

Elijah
But now I am hearing if I have too many connections on a shared server I will get banned?

Elijah
Whats the lucky number?

Andrea
We do support dolphin on our servers, and we have a lot of clients who are using dolphin see more on our servers

Elijah
I am on a shared server though

Andrea
Are you planing to use ray media server?

Elijah
I am a nub with dolphin sorry. But I did want to use the instant messaging and chat

Elijah
I have about 700 members right now

Elijah
I thought that dolpin had a free server for the rms stuff?

Elijah
I will basically be using this right out of the box again. Dolphin 6.1.2, ray chat, instant messenger, my presence, and orca forums groups

Elijah
I am not sure if that involves using what you mentioned

Elijah
any help you provide would be great. this is a determining factor :_

Andrea
One moment please

Elijah
sure

Andrea
Would you please check this : http://www.boonex.com/products/ray/

Andrea
Sorry that you waited this long , I have multiple chats

Elijah
ok

Andrea
If you are planing to use ray you would need to have at least vps

Elijah
Where does it say that? all i see is this:

Elijah
Own Server. Full Control. No Limits.Ray is available in all shapes - free ad-based, free-hosted, and ad-free independent. We compiled a free Ray Media Server for you and prepared media encoders for Windows and Linux.

Elijah
I cant just keep hosting it with them even if its a little laggy and what not?

Andrea
You can't have ray media server on shared or reseller because it requaires much more spaice and resurses

Elijah
do you guys even allow oscommerce?

Andrea
Yes we do allow it

Elijah
Okay unfortunately your package does not fit my needs. I just left 1and1.com that had no problem with my ray package as I had 400 members in the first week. The only reason I left was because of a security flaw they did not fix

Elijah
who can I speak with about a refund of cancelation?

Andrea
I can open a ticket for you in our billing dep or you can email them at billing@hostforweb.com

Elijah
can you please open a ticket for me

Elijah
basically I just need to cancel anything and get a refund on my ten bucks. I have not setup anything

Elijah
All I have done is pay

Andrea
Ok, Please provide me with your working email address for contact

Andrea
and domain name under which you order that account

Andrea
One moment please

Elijah
okay thank you

Elijah
I am here

Andrea
This is your ticket ID :

Andrea
We will contact you shortly

Elijah
excellent thanks you very much
Hey,
I'm on hostforweb, both shared and VPS. If you go in your Cpanel down to the software box ( depending on the theme you have ) youll see an icon saying Site Software. In there you will be able to install Dolphin with a click and jsut entering in meanial info. Sucky part though is you can only enter it into a directory not root. But if you install it with this, you can move all the files over to root in FTP. Then goto /inc directory and change the path located in header.inc.php ...this should see more help you out if not already fixed it.
 
 
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