I don't think it's a problem of this period. I bought the licence in Juni. I contacted support for a problem which i wanted to solve (changing a code for the poll).
AFTER 3 WEEKS (!!!) the support replied me saying: "to solve your problem, install Firebug to see where your problem is. And change the code". And this was all!!!
Really unbelivable.
Joomla, I think, it's the best: free and really good supported.