tsk tsk ivo,
sounds like you are not familiar with the way a server works. it doesnt necessarily have to be something that is loaded on your "subdirectory" of the server. it appears you failed to adhere to server requirements here, and for that you are at fault.

have your support tech send you a log for when this happened, as they can pretty much pinpoint every action and reaction of the server.

holla,
DosDawg