echoman74
Hmm, let's see you'll always have a downer and i guess I'm one of them. I already left dolphin and working on another project with people who have excellent professional customer service skills. You most definitely need to work on that instead of not keeping updates with your customers.
It seems you only reply to the first 20 people that make a post in your blogs and ignore everyone else.You have people leaving not just because of the"new" dolphin 7 but because your communication is atrocious see more and rhetorical.It saddens me to think a good scripting company ignores their customers.
As I've already said in another post in another blog of yours and i quote;
"I have to agree with others here it's like giving a banana to a monkey and taking it away as the monkey gets mad and wants his banana but won't get it back. Or when you tell someone that something is coming and have them waiting.My advice to unoboonex next time you make an update don't tell us until it's completed."

Please take this as enlightenment and not in any way an insult to you. And for heaven sake get a Real customer service team there, because i also heard you've ignored paying customers.Which in most cases can get you in trouble and lawsuits .

thank you
Andrew Boon
Thank you for the advice.

Normally, I really to just a few first comments and only read the rest. This is why we call it "Blog". I am not engaging a discussion here and try to avoid it here. It just takes too much time, but I do read all the comments.

As for the support... well, we've been trying and trying to make it work better, and I know it's still not quite there. Sometimes it is the product to blame, sometimes lack of documentation. Anyway, this time we plan to straighten all see more that up, so delays are in part due to structural changes, not only the development.
SpotMan
Good points. Is anyone at Boonex listening?
Who is accountable?

These are simple business questions.
 
 
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