I imagine people will expect spectacular support for their $790 Mickscool, I know I would. That is why I thought that Boonex should have kept the low cost $100 - or maybe $200 for single user domains with no install, and just the forum and two-day email support we have now. I have nothing at all against their $2900 Smartpro license - which offers installation and I imagine enhanced support.

I know what you mean about vBulletin - the forums on those sites are fantastic - as it is on phpBB by see more the way - people there will do back filps to help you, and of course in the case of phpBB, it is both open source and free. The cost on vBulletin is different from what you posted though - it is not $160 per year, it is $100 per year, but has a $180 option to own the license free and clear. That is the approach I wish Boonex had taken, and it is a very fair comparison (and vBulletin has phone support by the way - some of those who pay $790 for a single Dolphin license might expect the same).