The notion of Boonex providing FREE support to what is mainly a non-paying (ie they mostly got the free version of Dolphin) user base is nothing less than asking Boonex to forget business fundamentals.

So let me get this straight: people already got a free and open source Dolphin that they haven't put a single penny into. No thanks, Boonex, that's not good enough. Now you also have to provide free support to your non-paying users -- and don't forget the xx-hour turnaround time requirement that see more goes with that as well.

There's a lot of strange thinking going around here. You haven't put anything in but you expect a lot in return for that nothing?

And, finally, Boonex, if you don't play by our rules .... hmmmm, well, don't tell me I didn't warn you about the getsatisfaction.com card, my ace in the sleeve.

Medfordite, I suggest that you go directly to getsatisfaction.com and play your card. But don't be miserly with the truth when you do so. Tell them exactly the truth:

- that the $$$ you forked out was for the privilege of taking out Boonex ads from your copy of Dolphin -- it wasn't for Dolphin itself (which is free) or for Dolphin support (I'm a Contributor, too, and I know what I paid for)

- that Boonex never committed to anything more nor less than that

- that, hey, Dolphin is actually free -- you didn't pay a single cent to get it and use it

- that for the nothing you put in and the free Dolphin you already got, you also want Boonex to provide free support

- and that's why you're in getsatisfaction.com in an attempt to shame Bonnex into providing you with the free support you want

When is this gravy train mentality going to stop?

BTW, I'm baffled by all the questions about upgrading D6 to D7. I thought the whole idea for 6.1.5 and 6.1.6 (and 6.1.7?) was to address all the known issues in D6 once and for all before Boonex left it behind for good (ala Windows98 finally orphaned by Microsoft). This is the reason why new Dolphin users like me have not committed to using D6 for our sites and are, instead, (patiently) waiting for D7.