I should also point out, all though i will most likely get stepped on for saying it, but.....

If you are expecting to get a personal response from Boonex themselves each time you ask for help, then forget it. It won't happen, and here is why.

Boonex consists of around a dozen or so people. It would be impossible for them to provide personal support for a free product.

Yes. The product is free, so boonex is not makeing as much money as you think thus hiring more staff to deal with support see more is not a option. That is why the community assisted forums are here.

What you pay for is a license that allows you to remove the boonex ads.

Boonex will do what they can in the forums, but there is no way they can answer all of the hundreds of questions posted every day.