Arvixe emailed me this morning to explain the situation:
Hello Paul,
We try to get to affiliate questions as quickly as possible. But our main focus is always support and sales because without support and sales, our affiliates can't make any money. Therefore, we do not advertise nore should our affiliates expect 24/7 service when it comes to the affiliate program.
What is your affiliate username or ID? We can look into what you are owed and take are of it.
Regards,
Arvand Sabetian

So all see more is good apparently. I feel a little sad that I had to post this blog to get some sort of response... Thanks for all the replies (pms) about alternative hosts, but I have a new one who provides free RMS along with hosting for my small project requirements. Let us suck and see.