I have been using HFW for almost 2 years now. I had about 10 domains hosted with them. I had a few problems and they were quickly resolved (htaccess file and latency). They were quick to respond via email (my preferred method of contact) to let me know that there was a problem with the server and it would be resolved soon...."soon" was within the hour. Quick to answer questions and quick to resolve issues. For all you get, the pricing is great. I highly recommend!