I have to agree with the both of you.

The rate at which important bugs and issues are pushed back is horrible, and it seems at time like this is the way they actually clear tickets for releases, instead of actually looking into them properly.

I also agree, that if we had the proper access to the source code, and the needed documentation (which should be available anyways), we could solve many, if not possibly all of the issues on our own. The script is open source, and we are a large community see more of people willing to participate to make the script as wonderful to use as possible. If only they'd realize this...