DolphinTemplate said:
"My customers receive support in less than 12 hours or even instantly, you guys hardly respond in 11 days after tons of messages and blog posts.. It seems that only when complaints go public you start to react.."

WOW ... this is incredible that Adrian would say this!! And even start a forum topic complaining of his not receiving a reply from customer support on an issue he had!!

Adrian (DolphinTemplate) prides himself in his prompt and unlimited customer see more service ... THAT IS A BIG LIE!!! I have been trying for TWO WEEKS (longer than he had been trying to get help from Boonex) ... I have sent NINE EMAILS, with NO RESPONSE!!! After having no help from him, I demanded a refund, still NO RESPONSE!! I have now filed a claim with PayPal so they can get my money back!

I had a couple VERY SIMPLE issues: an error message on all of my forum pages, and how to change font and background colors. These are simple issues, yet DolphinTemplate REFUSES TO HELP ...

I have lost lots of money since I have not been able to get my membership site up and running, due to these template issues! I cannot even got back to the default template, since the error messages are also on all of those forum pages!!!

Dolphin said:
"you guys need a change in the support system.." ... Adrian, you need to take your own advice!!!!

NO CUSTOMER SUPPORT ... IGNORING CUSTOMER REQUESTS ... BAD BUSINESS!!!!!!!