The forums are next to useless as a repository for archival information (ie help)
The problem with the forum is that there is no pagination, so all posts eventually get lost - If you search for a common phrase, all you generally get is 50 posts all asking the same / similar question - The answer is buried somewhere on page 2 or 3 - where you cannot access it.
The same question repeatably keeps coming up - addition of a wiki, better documentation, knowledge-base, FAQ's. If the search on this see more site was fixed, the situation would improve ten fold.
The whole support issue here on Boonex is becoming anathema, it could be so much better with just a few tweaks to the existing code. But it seems that no one is interested - even HL's recent wiki revolution failed miserably.
I have a knowledge-base set up on my site - please feel free to contribute to that instead ;)
I work for a software company and we take a ton of pride in our technical support. There's not a single post in our forums that gets unanswered. Popular questions and solutions are added to a knowledge base on a daily basis. I think that Dolphin would be much more successful if they had an easy to search solutions database.
Thanks for the heads up on your site and its KB. As soon as I get some spare time (what's that?), I'll head over and see where I can help!
The problem with the forum is that there is no pagination, so all posts eventually get lost - If you search for a common phrase, all you generally get is 50 posts all asking the same / similar question - The answer is buried somewhere on page 2 or 3 - where you cannot access it.
The same question repeatably keeps coming up - addition of a wiki, better documentation, knowledge-base, FAQ's. If the search on this see more
Thanks for the heads up on your site and its KB. As soon as I get some spare time (what's that?), I'll head over and see where I can help!