I've been with HFW for my small hosting needs for my Dolphin site(s) (yes, I have several) for a while now. Their VPS setup has worked well for me so far.... I see no need to change at this time. Their tech support has been readily available for me each time I needed them, even in the wee hours of the morning. Maybe they did drop the ball here a little but I think they probably learned a few things from it.
I'm sticking with them for now.