"don't be upset if your requests are not promptly answered" ?

No different from any other time then really. What requests exactly can we... well... Request? I've never been able to get any help from Boonex whatsoever, it would be good to know what you do actually help with as I might be able to get somewhere with you then.

We have a lifetime license, yet we appear to have no support whatsoever or no-one we can contact for technical support. We ask in the forum, and you'll maybe get see more one reply out of 10, and even then it's never from anyone at Boonex.

No doubt I am clearly doing something wrong...?