It is too much $499 and only 8 service tickets, this is what you call a high level support.. LMAO

Example..

i run an IPB board with chat rooms, gallery, File sharing,blogs, an e-commerce, and so long as i pay just $25 every six months, i can have as many support tickets as i like, they will even do the upgrades for me if i like, as many times as i like... and if my site is ever down for any reason, they will jump in to help within 24 hours, all for $50 a year.....

As my old granny used see more to say.

"its better to sell a thousand at $10 than 2 at $100"

cheers :-)