I agree with you Kingphish,

I have spent just over $1,300.00 on mods and modules developed by people who for the most part have been very good at communicating and offers of support. However, there are a few whom after the purchase of their mods only offer one response and that is for me to give them free access to my site without any discussion of the problem (that is if they respond at all). I get very nervous when that is the only answer I get back. I have had some very bad things happen after see more giving access to people I don't know. I don't do that very often anymore.

It has been a surprise to me that a few of the people developing mods and modules for the dolphin script aren't nearly as friendly and helpful after they get my money. There are some great people working together here. But, there are some horrible people as well. Unfortunately, I didn't find that out until after I purchased their software.

We have to take the good with the bad. That is life. I am personally very happy with the overall experience I have been having with Boonex, Dolphin and the people I have dealt with. But as they say, there is always a bad apple. And one bad apple can spoil the whole basket if it isn't removed.

Documentation in most all of the mods and modules is severely lacking. In fact, most cases there is no documentation except for installation instructions which is also not very clear in many cases. What is the problem with taking the time to explain exactly how the mod works? I don't expect anyone to tell me what the coding says. I just expect that a mod should come with clear explanation of what it does and how to make it do what it was designed to do.
There are some who do that. But many don't.

I had no idea I would need to spend so much money to get what I was looking for when I began with Dolphin. But, that is the way things go everywhere. I understand that. But Boonex needs to step up and take some action on some of these "traders" or whatever they are called.
Elsweb -- thanks, and that was a very thoughtful to response.

I have to disagree with you about us having to take the bad. You are right, in life, we have to take the good with the bad because (generally) life is for the most part uncontrollable, but the Market is a controlled environment and the Master of this environment is Boonex and its agents. For example, I post something in the wrong area, I get a spanking. I use the wrong terms as a subject header in a post, I get spanked (rightfully) see more not only by agents of Boonex, but also by members. Unity is a Controlled environment.

In controlled environment, there are rules to control and mitigate undesirable behavior (e.g., production of bad mods). We (members) need to express our discontent in order for Boonex to set product and service standards. Your comment about instructions being inadequate is dead-on. How can instructions not be clear and detailed? How does one produce a product but not reveal how it is suppose to function? How does one provide a service but not explain what they intend to do before they do it and explain the outcome of the service they provide? Explanation isn't a burden; it is part of doing business; an expectation of doing business in the greater Market and should be in this market or sub-market. Even toothpaste comes with clear instructions and a 1-800 if you have questions. Toothpaste.

Andrew Boon has stated (above) that Boonex is taking the necessary precautions to address important issues as a first step. I take him at his word. I think you (and all members) should take him at his word as well. But, we all MUST hold him to it.
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