1 month ago I enquired about the upgrade cost from standard to Prime and was told that upgrading wasn't possible and that if I wanted to do this I'd need to purchase a Prime licence, which I did. Now I find out that not only is it possible but if I'd have purchased a standard licence and then upgraded with this offer I've have saved myself $100! Boonex - this is TERRIBLE customer service to the point that it's bordering on deception. I'd like someone to contact me to explain why you feel this is see more acceptable and what you would be prepared to do to rectify the situation for me.