Andrew Boon
At this stage I have to recommend you two to have this discussion in private or via dispute forums. From my understanding a refund has been offered and there was a followup in communication. There's obviously a conflict of opinion on what the product should/shouldn't do. We have a section for feedback on your purchases for cases like that and also there's always a refund route. At this stage I don't see this situation as sufficient to pull the status, though.
 
 
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