houstonlively
Andrew, if there is any way at all you can expedite those 7.3 milestones, it would make Dolphin Pro a very good, Modern product. Those milestones are urgently needed, and six months will seem like an eternity to me. Just give AlexT and AntonL a big cash incentive bonus.... they'll get it done in half the time.

Now about memberships and paid support, especially the $100 per month option. Some folks around here may hate me for saying this, but for that paltry sum, it would make good business see more sense to limit the number of hours of priority support you provide for that sum. If you don't, sooner than later, someone will come along and turn into a time vampire that sucks the life out of you. You can see this in the forums on ocsasion, when some new guy needs to be 'spoon fed'..... they need their hand held at every little turn. You can't let yourself get into the situation where one or two people consume 80% of your available time. For that price, a minimum of one hour of priority support and absolutely no more than 4 hours sounds about right to me.

Whatever you do, you need to structure the support very carefully, and have a very efficient process in place that is fair to both the customer and yourselves. Fixed prices need fixed limits, especially when your time is involved.
launch3
I agree, expedite milestones especially with timeline module & universal embed. 6 months is eternity.
Andrew Boon
We would love to bring improvements earlier and some things will likely appear in interim (service) updates, but every major feature update requires testing, packaging and a lot of community kicking. Also many web-masters could use longer periods between worrying about updates.

Look, about a month is needed for the after-update fuss to calm down and first service update to appear. Then, we would need anywhere between 2-3 months to plan, design, develop and fine-tune new features. A month for see more betas/RCs at least. Anything less than 6 months would have to be rushed, with a lot of compromises.
Andrew Boon
--- Just give AlexT and AntonL a big cash incentive bonus.... they'll get it done in half the time.
> They are industrious fellas working at 110% capacity all the time no matter how much you pay.

As for support overload, sure, we will be establishing a clear SLA for both Advanced and Premium membership. It will help everyone understand exactly what we will and won't do within the deal terms.
houstonlively
| They are industrious fellas working at 110% capacity all the time no matter how much you pay.

Yeah? Offer them a $50K bonus to get 7.3 done by year's end, and watch what happens.
Andrew Boon
Broken families, tarnished faces, flattened buttocks.
 
 
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