I have been sending emails on an almost a daily basis since April 20 to support@boonex.com and quotes@boonex.com asking for support and nobody is responding, even though on this same blog I was told to send email to support.
Artur, who was helping me, is not responding either.
I purchased the SmartPro pack and also paid around $800 extra to import my users into Dolphin .. so I am not a freebie (not that there is anything wrong with that either).
I see more would like to know HOW can I reach support, other than sending emails to support@boonex.com or quotes@boonex.com.
I have the follwing issues:
- The $800 import is incomplete. 1/2 of the people is showing "Spain" as the country (the default value) when they are obviously from some other country.
- Links on comments are not working.
- I would like to upgrade to new version.
I believe that the SmartPro package included support, and that I am still entitled for another upgrade (2 upgrades included, right?)
I am sorry to spill the beans right here but it is a little insane that I am being ignored, specially after paying so much money.
I hope this posting works as I am getting a little desperate.
Sorry but we haven't any letters from richarddib@mac . com (and letters with amsitad.com words) later than from 31 of March. Plz specify your email again and repeat letter with list of your troubles to me, via this mail system.
I have been sending emails on an almost a daily basis since April 20 to support@boonex.com and quotes@boonex.com asking for support and nobody is responding, even though on this same blog I was told to send email to support.
Artur, who was helping me, is not responding either.
I purchased the SmartPro pack and also paid around $800 extra to import my users into Dolphin .. so I am not a freebie (not that there is anything wrong with that either).
I see more
Sorry but we haven't any letters from richarddib@mac . com (and letters with amsitad.com words) later than from 31 of March. Plz specify your email again and repeat letter with list of your troubles to me, via this mail system.
Regards
As Leonid has said, we haven't received a single message from you at support@boonex.com since March.
Neither did we receive anything recent from you at quotes@boonex.com.
So, as you can see, there's no reason to blame us. If email fails, you can still contact us via Skype.
Best regards,
Igor L.