New Install

When running .../install/index.php get the message - This page inst working. Version 7.3.5

 

Ive chmoded and checked all permissions but to no avail.

 

index.php set at 644, have tried 755 and 777 (internal server error as expected).

 

Ive looked online but unable to get a fix? Ive deleted all files of server and reinstalled etc, and completely deleted webspace and started again. It had drupal on prior, but them remembered Dolphin... Much better for the project.

 

However.... I cant even get it installed! Any help appreciated.

Quote · 15d ago

at what point do you get this message

caredesign.net
Quote · 15d ago

Hello bbconnect!

 

It's necessary to look two points first:

1) inform us what errors do you see and in the what stage of the installation's open

2) provide the list of the error form your error log if possible.

Quote · 14d ago

Its immediate - start of the install process.

 

This page isn’t working

xxxxxxxxxx.co.uk is currently unable to handle this request.

 

HTTP ERROR 500
Quote · 13d ago

500 errors are usually, but not always associated with the .htaccess file in your Dolphin Root Directory. One example could be that the file is missing.

Please check that the file is there. Sometimes it's not immediately visible because some file manages hide these files from human eyes. Thus, it may be there even though you can't see it.

Look for a setting that says something like: "View hidden files" and make sure its set to on.

If you still can't see the file, upload it again from your Dolphin package. Try installing again and if it still doesn't work, get back to us.

 

Quote · 13d ago

 even without an .htaccess file - it would still work. Now, if the .htaccess file is corrupted or something like that - that could be the issue.

 

500 errors are usually, but not always associated with the .htaccess file in your Dolphin Root Directory. One example could be that the file is missing.

Please check that the file is there. Sometimes it's not immediately visible because some file manages hide these files from human eyes. Thus, it may be there even though you can't see it.

Look for a setting that says something like: "View hidden files" and make sure its set to on.

If you still can't see the file, upload it again from your Dolphin package. Try installing again and if it still doesn't work, get back to us.

 

 

caredesign.net
Quote · 13d ago

Sometimes due to specific server's setup, the default .htaccess file from Dolphin may rise the 500 error too. The code from the install/index.php may generate similar situations if some functions were disabled by security reasons (like fileinfo for example). Anyway, we need to see the error_log to be sure.

Quote · 12d ago

calendar extension isn't installed. Warning! Dolphin can't work properly without it.
Please go to the
Dolphin Troubleshooter
and solve the problem.

Quote · 12d ago

Hi - right got some time at last to try and get this fixed.

 

error log... any idea where this is located, unable to find? error_log??

Quote · 10d ago

instead of messing around, think will just get a recognised hosting solution.

 

#####

 

the issue if caused by the line 56 on the index.php located in the web hosting's public_html folder

Mihai-Marian: (14:16): [Sun Sep 16 13:49:24 2018] [error] [client88.110.98.231:0] PHP Fatal error: Uncaught Error: Call to undefined function set_magic_quotes_runtime() in
/home/cluster-sites/6/b/barebackconnect.co.uk/public_html/install/index.php:56 barebackconnect.co.uk 

[Sun Sep 16 13:49:24 2018] [error] [client88.110.98.231:0] Stack trace: barebackconnect.co.uk [Sun Sep 16 13:49:24 2018] [error] [client 88.110.98.231:0] #0 {main} barebackconnect.co.uk 

[Sun Sep 1613:49:24 2018] [error] [client 88.110.98.231:0] thrown in /home/cluster-sites/6/b/barebackconnect.co.uk/public_html/install/index.php on line 56
barebackconnect.co.uk 

[Sun Sep 16 14:13:03 2018] [error] [client 160.153.26.224:0] Stack trace: barebackconnect.co.uk 

[Sun Sep 16 14:13:03 2018] [error] [client 160.153.26.224:0] PHP Fatal error: Uncaught Error: Call to undefined function set_magic_quotes_runtime() in
/home/cluster-sites/6/b/barebackconnect.co.uk/public_html/install/index.php:56 barebackconnect.co.uk 

[Sun Sep 16 14:13:03 2018] [error] [client160.153.26.224:0] #0 {main} barebackconnect.co.uk [Sun Sep 16 14:13:03 2018] [error] [client 160.153.26.224:0] thrown in
/home/cluster-sites/6/b/barebackconnect.co.uk/public_html/install/index.php on line 56

Quote · 10d ago

set_magic_quotes_runtime()


ask your host about this


are you using php 7?

caredesign.net
Quote · 10d ago

Yes, if the reason is in the line with set_magic_quotes_runtime function then it means your hosting uses PHP 7 which doesn't work correctly with Dolphin. You need to switch it on PHP 5.6 (the usual non-7 variant now).

Quote · 9d ago