pb with lost password

hello,

Currently my limbs, when applying to regenerate their password, he found himself unable to connect.

Mail with the new password is received but can not connect.

have you ever experience this type of problem?

Thank you

1) how did you regenerate the password?

2) did you try the new password yourself?

3) is the cache folder writable?

right now there is no known bugs with regards to profile password