i think these guys get confused in their state of discombobulation, after paying money and not getting anything. i think as soon as boonex figures out what they are doing with the hosting providers, we should start seeing about getting a community member support team going, and offer support and better customer relations to these members.

i was looking at some analytics last nite, over on compete.com boonex has grown exponentially over the past year, nearly 300%, that is huge for a developer. see more

boonex, we challenge you to come up with a plan, that is going to allow us, we the members of this community to provide a more supportive environment to those who are your customers, and our community members.

yes you have made tremendous steps in the development of the software, thats great, but its all for nothing if you are not going to have a support staff that can handle this growth.

i was hired the other day to do an installation of the smartpack pro, this guys said he had waited a week since he had paid for the software, and there was no response whatsoever from boonex. boonex in a situation like this, why would it not be feasible to contact one of us that you know can get an install done for you in a timely manner, pay us the few bux we require for our time, the customer is happy, you are paid, and we continue to live in harmony?

i dont get the concept of making somebody sit and wait, who has just forked out $1000.00 plus, and not get any type of satisfaction, or gratification for what they have paid for.

its clear you are not going to change your position on the moderator requirements, and thats your choice absolutely, but you guys should really put your heads together on how you are going to support your product.

for every good word that is spread about boonex, (direct reflection on dolphin) 1% hear of the good things. for every bad word that is spread, (direct reflection on boonex) 40% hear of the bad things.

boonex we as the community would like to see you step up to the plate, and quit having your paying customers harass those of us who are "only" community members.

there are those of us on this site who are willing to take some of the burden off you guys, if only you were to come up with a plan and we can implement it with you.

we love this script, we love this community, but the negative PR that is being spread due entirely on your failure to respond to customers, who have paid you for a product you are not delivering is going to hurt us all in the long run.

please contact me directly boonex, i have a plan of action if you are willing to listen to it. i am part of a team of 6-10 experienced dolphin users who would love to be part of your support staff, if for nothing else just a response to the tickets that get sent in, and you could pass your installations over to us, so we can get these guys installed and running.

Regards,
DosDawg