I am not boonex staff please stop asking me for your licenses

sammie posted 29th of August 2008 in Community Voice. 13 comments.

In the last 4 days i have had 5 people sending me boonex support requests via pm asking me for your adfree licenses or smartpro licenses or software and i have even had one asking for a refund in the past.

please note i am not a boonex staff member nor a moderator or admin or anything else you may think i am in relation to boonex.

i am just an ordinary member like everyone else. i am not listed as a pundit nor expert but i have mastered dolphin and i am a webmaster of over 6 years. so please contact someone here:

http://www.boonex.com/unity/id/boonexers/all

for all your boonex support questions and not me. thank you. Sammie

 
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shanecbell
Can you help me with my license challenges. It seem your the only one that I can get in touch with. LOL
sammie
how about i just pay you to bug someone else lol
send me $100 and i'll send ya a refund hows that?
$5 refund lol
gameutopia
This sounds kind of familiar. Someone sent me a message a while back and told me to fix something or other. Something about they send in x-message why don't I answer or reply with some sollution. I told them I don't work for boonex. If I remember right it too was a license issue. They did apologize, but why they hit me with it I don't know.
DosDawg
i think these guys get confused in their state of discombobulation, after paying money and not getting anything. i think as soon as boonex figures out what they are doing with the hosting providers, we should start seeing about getting a community member support team going, and offer support and better customer relations to these members.

i was looking at some analytics last nite, over on compete.com boonex has grown exponentially over the past year, nearly 300%, that is huge for a developer. see more

boonex, we challenge you to come up with a plan, that is going to allow us, we the members of this community to provide a more supportive environment to those who are your customers, and our community members.

yes you have made tremendous steps in the development of the software, thats great, but its all for nothing if you are not going to have a support staff that can handle this growth.

i was hired the other day to do an installation of the smartpack pro, this guys said he had waited a week since he had paid for the software, and there was no response whatsoever from boonex. boonex in a situation like this, why would it not be feasible to contact one of us that you know can get an install done for you in a timely manner, pay us the few bux we require for our time, the customer is happy, you are paid, and we continue to live in harmony?

i dont get the concept of making somebody sit and wait, who has just forked out $1000.00 plus, and not get any type of satisfaction, or gratification for what they have paid for.

its clear you are not going to change your position on the moderator requirements, and thats your choice absolutely, but you guys should really put your heads together on how you are going to support your product.

for every good word that is spread about boonex, (direct reflection on dolphin) 1% hear of the good things. for every bad word that is spread, (direct reflection on boonex) 40% hear of the bad things.

boonex we as the community would like to see you step up to the plate, and quit having your paying customers harass those of us who are "only" community members.

there are those of us on this site who are willing to take some of the burden off you guys, if only you were to come up with a plan and we can implement it with you.

we love this script, we love this community, but the negative PR that is being spread due entirely on your failure to respond to customers, who have paid you for a product you are not delivering is going to hurt us all in the long run.

please contact me directly boonex, i have a plan of action if you are willing to listen to it. i am part of a team of 6-10 experienced dolphin users who would love to be part of your support staff, if for nothing else just a response to the tickets that get sent in, and you could pass your installations over to us, so we can get these guys installed and running.

Regards,
DosDawg
DosDawg
i think these guys get confused in their state of discombobulation, after paying money and not getting anything. i think as soon as boonex figures out what they are doing with the hosting providers, we should start seeing about getting a community member support team going, and offer support and better customer relations to these members.

i was looking at some analytics last nite, over on compete.com boonex has grown exponentially over the past year, nearly 300%, that is huge for a developer. see more

boonex, we challenge you to come up with a plan, that is going to allow us, we the members of this community to provide a more supportive environment to those who are your customers, and our community members.

yes you have made tremendous steps in the development of the software, thats great, but its all for nothing if you are not going to have a support staff that can handle this growth.

i was hired the other day to do an installation of the smartpack pro, this guys said he had waited a week since he had paid for the software, and there was no response whatsoever from boonex. boonex in a situation like this, why would it not be feasible to contact one of us that you know can get an install done for you in a timely manner, pay us the few bux we require for our time, the customer is happy, you are paid, and we continue to live in harmony?

i dont get the concept of making somebody sit and wait, who has just forked out $1000.00 plus, and not get any type of satisfaction, or gratification for what they have paid for.

its clear you are not going to change your position on the moderator requirements, and thats your choice absolutely, but you guys should really put your heads together on how you are going to support your product.

for every good word that is spread about boonex, (direct reflection on dolphin) 1% hear of the good things. for every bad word that is spread, (direct reflection on boonex) 40% hear of the bad things.

boonex we as the community would like to see you step up to the plate, and quit having your paying customers harass those of us who are "only" community members.

there are those of us on this site who are willing to take some of the burden off you guys, if only you were to come up with a plan and we can implement it with you.

we love this script, we love this community, but the negative PR that is being spread due entirely on your failure to respond to customers, who have paid you for a product you are not delivering is going to hurt us all in the long run.

please contact me directly boonex, i have a plan of action if you are willing to listen to it. i am part of a team of 6-10 experienced dolphin users who would love to be part of your support staff, if for nothing else just a response to the tickets that get sent in, and you could pass your installations over to us, so we can get these guys installed and running.

Regards,
DosDawg
clubbeyourself
Great post DosDawg, I am behind you on this one and fully support your idea.
Tallyplayer
Hmmm, I agree, however where exactly do all the adept at using Dolphin converge? Oh, thats right on Boonex.com, maybe if a team assembled somewhere else and charged a fair price for support that was not directly related to script issues, you know like when there is a short circuit in the keyboard manipulation computer, then perhaps Boonex could focus on the true issues they need to address. Juts a thought maybe if there were somewhere where you could say Ask our panel, of Dolphin Pros.
paramike
I agree with everyones comments here, in my experience installing dolphin and ray products it seemed to me that a direct link to their licencing web page would have been more productive than a link to the boonex product page... I have the free version up and working fine but If I would have paid for this I would have been a bit P.O. being directed to a site for a product I already purchased is a waist for all involved.

Number one selling point when it comes to any product is service. Dolphin see more and ray fall short in this area and I get the idea they are members of the flat earth society. I suggest they start paying the boonex community for answering questions from there comstomers that paid for there product .... I would take a nickle for every answer I have given here that might have helped someone Just my 2 cents worth ... LOL
sammie
i dont think its about being paid to reply to questions, but more about paying for us to do the smart pro installs if they dont have the staff to do it. as they are the people that are paying big time and expect some service in 24 hours.
RumpyBumpy
Write to this moderator, she has always helped others with the license problems.

LyubovL

Save it and spread it around ;)


DD ..... watch you spelun ..... LOL
discombobulation
discomboobulation
,
PeopleBrainstorm
see moreGood Evening,

This is a very interesting post to me - considering I only understand half of the information on the other posts :) So I lend this small note.

Isn't waiting on Boonex to due something about this topic just as insane as a new customer waiting on Boonex to assist them properly...

I believe there is great opportunity here if everything written is true. I hope someone brings it to light.

And Sammie you know your stuff... someone should be paying you for that ;)

Brains

PeopleBrainstorm.com
 
 
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