your reference to something that was discussed in the past, is actually a moot point:

"Actually the term "spam" refers mostly to those who don't bother clicking some extra links and reading some extra info on this site. The problem specified here was raised already in Dolphin 6.x and I believe it is my right to call such requests "a spam" especially when the fix has been published in the Trac for months."

We are talking about most likely a new customer base, that see more has not been around for months, and your statement is untrue, that this 'fix' has been posted in trac for months. Dolphin 7 was released as a final version Christmas day, or has that been forgotten. So the 'spam' as you consider it, would most likely be from new members, who have started using the software.

So if files that are part of the installation that would generate a report of missing files or folders was written to trac 'months' ago, im sure this should have been something an agent would have the answer for immediately. thus, after seeing an influx of reports of the same topic, then a community sticky, or a generalized email out to all license holders, would have sufficed. we seem to be able to get emails blasted to us when it seems to benefit certain other factors of boonex.