In reply to Boonex Ticket System
Andrew Boon•7th of June 2011
BoonEx is a small team focusing on software development. We do not provide direct technical support for site-specific issues. We recommend that you seek for an answer in Forums, Jobs and Documentation. As a general rule, we only accept sales-related questions and bug reports that apply to our software in general and can be reproduced on our demo sites. If issues described in the ticket clearly relate to the specific site setup, modifications, non-BoonEx installation or performance we can not follow see more
Permalink•Reply•Plus•0 pluses
CALTRADE•7th of June 2011•
Andrew - I was specifically talking about people who have tried to get support on the forums, and have not succeeded. Several of the tickets I entered resulted in Trac tickets being written for fairly serious issues that had somehow gone unnoticed till now. That is why people want you to finish this product first - many things are still broken. I also think this product has a really serious implementation problem - not enough sites are successful because they get stuck on these bugs. We know you see more
Permalink•Reply•Plus•0 pluses
Andrew Boon•7th of June 2011•
Yes, in cases when the issue is posted in Forums and isn't resolved for some time - we definitely welcome posting a ticket and we'd reply in Forums. Just as an "attention call" of sorts it would help us a lot.
Permalink•Reply•Plus•0 pluses
ratem•22nd of January 2013•
see more
Permalink•Reply•Plus•0 pluses
Below is the legacy version of the Boonex site, maintained for Dolphin.Pro 7.x support.
The new Dolphin solution is powered by UNA Community Management System.
The new Dolphin solution is powered by UNA Community Management System.
