I of course will not hide a product unless the person shows evidence to support their claims. If the person just claims they have been ripped off or anything, and can't show any actual evidence, I will not take their dispute seriously.

I am aware of people who may want to abuse the system, and that's something we need to look out for. I'd like to have Andrew elaborate on this new policy, specifically how we'll settle things, and what should be done about products in certain situations.