Market Disputes Policy Update (UPDATED)

Andrew Boon posted 12th of July 2011 in Boonex News. 87 comments.

Up to now all disputes around products in BoonEx Market have been treated as a free-form information source for further "custom" administrative actions. As you may guess, this is very ineffective in terms of attracting respondents attention.

So, starting today, we will be treating disputes differently:

 

1. Once a dispute is open, the product in question may be suspended by admin or moderator until dispute is positively resolved.

 

2. When dispute is mediated, admins and moderators will always try to force "30 refund" policy, unless it's a service. So, if negotiations are stuck, we'd expect vendors to issue a refund, since this makes a good business practice.

 

3. If dispute is around a service, and can not be resolved we will again resort to "custom" solutions, so we request moderators to submit a ticket with forum link if BoonEx attention is required. 

 

I hope that vendors would take this update as a good news, since we would all benefit from an improved image of BoonEx Market products and services quality and support.

 

UPDATE

Now that Moderators asked for further clarifications:

 

1. Reasons for suspension

 

From our own experience with PayPal disputes and some of the older disputes at Unity is seems very difficult to set our a standard procedure for figuring "reasons". So, the best we can do is to rely on Moderators to do what we did - go by common sense and your own opinion. Even if someone wouldn't like it. It should be possible to see by the nature of the complaint if the product in question must be suspended to either prevent further issues or attract vendor's attention.

 

2. Forcing 30-day refunds

 

Again, this isn't a hard rule... think of it as of a "BoonEx opinion" guideline, when in doubt about performing moderation actions. In most situations, if Client isn't happy and Vendor can't convince them to withdraw the dispute - Vendors are advised to return the money. We do this too, and believe it's a good business practice that actually saves a lot of time and money. We expect Vendors to understand and appreciate such approach as well. Win a customer, not a sale.

 

3. Outline on 'what' constitutes a dispute 

 

I suggest that Moderators start a topic in Disputes forum and collaborate on the final definition, procedure and guidelines. Once it's done - we'll sticky it and will link to it from Dispute-posting form.

 

NB

For those wondering... Moderators and SuperModerators aren't being paid by BoonEx for doing what they do. We get their help and time for occassional "thank you"s and that's it. I also wonder why they do it and can't stress enough on how much we appriciate their involvement.

 
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danielmarseille
as moderate - customer and vendor - I agree - good decisions - good news
I am the one who caused this for the following reasons, and if you read through everything you would understand. there is enough evidence to prove my case to each one of you, I am not out to hurt anyone, but I encourage everyone to file a dispute if they don't get what they pay for or if they have to spend additional money to have something repaired. and for those selling encrypted mods they will reconsider this practice if those of you who can't get them to function properly file a dispute, one see more good thing I learned when I worked in the legal field, was there is always something that can be done, and if people are to unhappy they will end up blaming boonex and it could at some point end up in a class action suit, the Country of origin is not important, there are attorneys in every Country eager to file suit against anyone, so Boonex is doing right, Boonex needs to protect everyone not just developers.

if anyone would like to receive my complete file on this matter you can email me and I will send it to anyone who request it. , there is not enough room to provide all the info. Mr. Andrew Boon has all the evidense and the evidence speaks for itself

Jim Stewart
jims_id_2009@yahoo.com
shnelson
Thanks for taking this step, while vendors may feel threatened by this change due to false claims and customers that are simply "un-pleasable", I think it's a step in the right direction and hope the Moderators/Admins will exercise sound judgement before taking any drastic action like a mod suspension.
DRautenbach
wow... about time. This is good news for those of us that spend hard earned cash on here. Thank you Boonex.
I am the one who caused this for the following reasons, and if you read through everything you would understand. there is enough evidence to prove my case to each one of you, I am not out to hurt anyone, but I encourage everyone to file a dispute if they don't get what they pay for or if they have to spend additional money to have something repaired. and for those selling encrypted mods they will reconsider this practice if those of you who can't get them to function properly file a dispute, one see more good thing I learned when I worked in the legal field, was there is always something that can be done, and if people are to unhappy they will end up blaming boonex and it could at some point end up in a class action suit, the Country of origin is not important, there are attorneys in every Country eager to file suit against anyone, so Boonex is doing right, Boonex needs to protect everyone not just developers.

if anyone would like to receive my complete file on this matter you can email me and I will send it to anyone who request it. , there is not enough room to provide all the info. Mr. Andrew Boon has all the evidense and the evidence speaks for itself

Jim Stewart
jims_id_2009@yahoo.com
freakpower
great news ...agree 100%
tomakali
i have few questions...

1.Will Boonex insist the developers to upgrade/test the existing "featured mods" developers to submit compatibility report during beta releases?
2.Why dont Boonex allow "Contribute to Boonex" mods from developers? which can be added to the next release of Dolphin with "pre-installed mods" [i hate to install trivial mods like Deanos tools every time i upgrade]
3.Why dont Boonex have a repository from where site-owners can download and install see more free mods via admin module installer
DRautenbach
I do agree that there is so much more that boonex could do to improve the market, beta test auditing etc, but this is a step in the right direction.

I think the problem is that if boonex impose too many restrictions, tests, penalties and generaly make it difficult for developers will leave and go elsewhere (I believe this is what boonex are affraid of). Dolphin without developers will be like a car without a key....

The other half of the problem is with the users. If we can not get reliable see more mods to that function as they should and enable our sites to compete in the internet market place then we leave boonex and go elsewhere too.

A balancing act is required here.

My personal oppinion is this. Developers (wether forced by boonex to produce quality products or not) should ALWAYS strive to and only release Quality products that have been EXTENSIVELY tested and are known to be reliable. They should also offer the best customer service they can. It's not rocket science. If your mods are reliable and do as they say, people will buy them. It is like my website that I am building- I have taken an extra 4 months to get it right before I release it as a product. if I think there is even the slightest problem with it then I will NOT release it onto a public market.
freakpower
I agree with you. Theere is many free mods and enhancements which are available for free and as I know most of developers of that mods dont mind if that codes will be addedd to dolphin default installs. This saves heaps time for boonex programmers if they can use readymade and tested code to enhance dolphin functionality... So I agree 100% with you tomkali and hope boonex reply this here...
qqggchenwei
i need world filter for dolphin
Zarcon
This is not the place to ask for technical help. You can search the Market or post a Job request.
tomakali
Why cant Moderators just "flag" inappropriate comments in the blog?
Zarcon
Previously we had the ability to 'hide' comments everywhere in BoonEx. Since the upgrade to the Unity site, we have lost some of those abilities. Im sure they will get back to us sometime or another.
I hope not this gives the seller the ability to hide derogatory post and complaints that need to be available.
Zarcon
Only Moderators/SuperModerators have the ability to hide comments. We do not hide negative comments on a product just because we feel like it.
Thank you for that, that makes me feel better, but that only may be the policy you abide by, and everyone may not feel the same way or may not abide by the same standard that you do. and to give the man the benefit of the doubt, he may just have other things he is doing that he feels are more of a priority, but I looked at all the evidense before taking action in this matter, I really don't like having to go to such extreme but I feel based upon the research I did that he has done it before. and see more if you read the pdf file I think you will understand. all of this is taking a great deal of my time and time is money so I am losing as a result.
lworld
Excellent as I have been trying to solve a dispute with a seller and had no idea how to do this. Into week 5 and still haven't got all my refund. Sellers with good products have no problems with regard to this. But the ones who find it amusing to sell crap and talk fast and blame the problems on dolphin code have a new playing field. Thank you for taking care of us who put our hard earnt money into the Market. ..
If you emal me I will instruct you on what to do, I will send you every bit of evidence I sent to Andrew Boon, it is evidence enough to convince anyone. and it will give you an idea of what needs to be done.

Jim Stewart
jims_id_2009@yahoo.com
DosDawg
andrew, i am glad to see this and this is a huge step. i do have another request that i have seen many having to deal with lately. Modules that are encrypted which in essence limit or hinder the ability of the site owner to further develop because of the modules encryption. I understand licensing and encryption to some degree, but when you release a module to the public, it should only require licensing, and with todays technology, you can license and restrict based on domain | IP | and even a directory. see more so to encrypt the entire module as a means of protecting ones work, is a bit extreme, and this needs to be dealt with.

this is a detriment on levels:
only the mod developer can provide updates and updates
only the mod developer can provide customization
you are at the mercy of the availability of the mod developer

licensing is fully understood Andrew, and i believe that full encryption of a module should not be allowed.
DRautenbach
encrypting can also hide sloppy code.... not that anyone on here would use it for that purpose lol.
danielmarseille
I agree with you - full encryption of a module Should Not Be Allowed.
silverado350
I refuse to buy any mod that contains encrypted code. Besides the fact your mercy of the availability of the mod developer, You don't have a choice in terms of the cost to have something done . You could be forced to pay hefty ransom for something that you may be capable of doing yourself or hiring someone else to do it for you for little or nothing.

Buying encrypted mods is very risky to say the least. You don't know if it has a back door or malicious data stealing spyware, or any other see more security risks.
Draxxon
This is very true. Unfortunately, many of these module writers are taking a page from Boonex themselves, since there are a few lines of the Core Dolphin code that are (although not encrypted) obfuscated by Base64 encoding. (Lines 137-139 of Design.inc.php). As a programmer, I understand the need for protecting ones code, but I too am against obfuscating "open-source" code to simply protect the Boonex footers from being removed. This is especially worrisome since the overhead hit that occurs see more whenever this code is run requires quite a few variables to be Base64 decoded as well as several virtual functions to be created, and executed. Since design.inc.php is loaded for every page, all of this obfuscation is slowing down every dolphin page that loads!
Zarcon
I like the approach to taking a better step towards resolving disputes, but I would like to hear a little more 'detail' on the matter. Here are a few questions I have already in response to your 3 outlines:

1 - Could you elaborate on the reasons allowed for when/if a product can be suspended? Example: Asked for support and got no reply, member is unable to download after payment, etc. Also what is the 'wait' time to allow the product owner to respond?

2 - When you say 'force' a 30 day refund, see more I am assuming that you are suggesting we contact the vendor via email and request for them to refund the member's money? I'm not sure any other way that we could 'force' a refund.

3 - Since disputes can be for several different reasons, I feel that we may need to give a detailed outline on 'what' constitutes an dispute BEFORE members just start going crazy and posting all kinds of them. A prime example would be products that cause errors/conflicts due to other custom modules they have installed on their site. Vendors can't guarantee that their products will work with every other product on the Market.
lworld
I have an example that you wouldn't think could happen Zarcon unless it happened to you. We are supposed to test the product out on there test site. All good and well it worked on the test site. On my site it did not work and it was not other modules stopping it from working or hindering in any other way.

I contacted the seller who told me it had nothing to do with his mod it was dolphin. I with a brand new dolphin install thought yeah right not this time mate and said can you make your mod work see more please.

Took 4 weeks for him to make it work and told me he changed a line in HIS mod. Hell no he changed a line in my dolphin core, without my permission which caused problems then with the rest of the site, but his mod worked.

So how can we see a problem like this coming in advance. I have a massive headache thinking about what can and will go wrong at the market now. I sure wouldn't want to be a moderator (are you going to be paid to do this job just allocated to you of enforcing refunds, as isn't this the job of an abuse Team who is on a payroll..) Drama I don't need and be a long time before I spend a cent again in the market...
Zarcon
LOL @ being paid. I havent heard nothing about that. In your situation, it just validates my example above. Here the module worked on their test site, but not yours. Since you stated that you installed the module on a 'clean' install of Dolphin, there shouldn't be any type of conflict with other modules. You indicated that his change was to your core files which messed up your site. You would need to explain what file he/she changed (need proof positive), how it affected your site, etc. It would see more also need to be examined to see if the install 'required' modification to core files in order to work.

All in all, we (Moderators) will have a big task on our hands trying to get these disputes resolved.
lworld
My head hurts for you.............
danielmarseille
to resolved this issue and probably also for other cases
there would need sites in each version of dolphin - for testing the modules in dispute - tested by moderators or SuperModerators
Nathan Paton
We aren't paid. I'd be willing to work for a cool cape, though.
lworld
what kind, if you give me a little while I will make you one and post it to you. what kind do you want LOL
Nathan Paton
It must come from the hands of Boon himself. Then I can be considered well paid.
lworld
Here that Andrew, time to get some supermoderator capes!
Zarcon
I want a SuperModerator cape too !!!!!!!!!
I am willing to send anyone my file if they email me requesting it. My file shows what has happened
and I have eveything, emails and so on. I do not do the installs, my hosting company techs do it, I have emails from them stating the problem. I think I have been very patient in this matter but there is a time limit to file. and after some research I found that this seller has had other complaints of the same nature and I seen nothing to show these other complaints have been resolved. that is why see more I took action. no one likes being ripped off, and communication is one of the keys, I took everything in coinsideration, the time differance between the US and Australia the type of responses received, past alledged bad acts and the delays

If you emal me I will send you every bit of evidence I sent to Andrew Boon, it is evidence enough to convince anyone.

Jim Stewart
jims_id_2009@yahoo.com
Andrew Boon
replied in the post update
silverado350
It's about time you did this! :))
newton27
It's about time!! Thank You!
Adminmysite
Good plan, however if possible, before making a dispute, ask the customer if they attempted to contact the vendor first. Sometimes users file a dispute without even trying to contact the vendor first. I never check dispute forums, because I provide full support and refunds if necessary, and solve issues via phone and email. But in the past some clients who had issues just kept posting their complaints in my module feedback, instead of contacting me first.
Nathan Paton
I always contact the other person in a dispute. It's up to them to either defend themselves, or find a way to settle it. If someone opens a dispute against you, you can share your side of the story.
I contacted the vender, I will send you my complete file with all emails to vender

If you emal me I will send you every bit of evidence I sent to Andrew Boon, it is evidence enough to convince anyone.

Jim Stewart
jims_id_2009@yahoo.com
DolphinTemplate
There are a few questions: How can a abuse on the "refund" option will be avoided?
How would you know when and for what to suspend a product? I mean before, in the middle or after the admins and moderators have reached a conclusion on the dispute?

There should be more things and details discussed before such rules can be tossed away..
Nathan Paton
The person opening the dispute needs to provide evidence to support their claims. The other party is also encourage to provide evidence to support their own case. It's kind of like court, but less fun (and no giant bangy thingy).

If the dispute involves a certain product, that product will be hidden until the dispute is resolved. I agree that this should be done, and it provides incentive for developers to deal with disputes.
DolphinTemplate
Believe me I support all my products for over 2 years, every day. The problem is when you get a client that only wants to download your product and then suddenly ask for a refund. If this kind of client will suspend one of my products for only one minute that means a loss to me and it also means the system is not at all good..

Suspension of a product should only intervene immediately only in obvious scam/false/corrupt files etc.
Nathan Paton
I of course will not hide a product unless the person shows evidence to support their claims. If the person just claims they have been ripped off or anything, and can't show any actual evidence, I will not take their dispute seriously.

I am aware of people who may want to abuse the system, and that's something we need to look out for. I'd like to have Andrew elaborate on this new policy, specifically how we'll settle things, and what should be done about products in certain situations.
If you emal me I will send you every bit of evidence I sent to Andrew Boon, it is evidence enough to convince anyone.

Jim Stewart
jims_id_2009@yahoo.com
DolphinTemplate
We need some answers first and set the details straight before anything could be tossed in the middle..

How will Boonex prevent an abuse of the "refund" option?
When a product will be tagged as "to be refunded" and by whom? On what grounds? What will be considered as a "proof"? Will the admin/moderators have the technical abilities to get to the right conclusion?

When will a product may be suspended? Before, While or After the dispute investigation?

If we don't see more have every point clearly stated this thing will not work.
Nathan Paton
See above. I'll let the big cheese answer your other two questions.
DolphinTemplate
this was a unfortunate double post, sorry.. seems like boonex doesn't even bother making a comment system work well.. ajax fail..
Zarcon
I agree that there needs to be alot more details on how this new 'dispute' process will actually take place. There are too many questions to be answered by the big man first. I firmly agree that these disputes should not only be for protecting the buyers, but we also should protect the sellers as well.
scriptologist
Seems like more disputes will be coming soon to all theaters near you. Boonex will be needing a lot of moderators on that category. A lawyer will be ideal.
Nathan Paton
I think the current moderators can handle it. I've also seen every episode of Law & Order.
scriptologist
As for sellers, we need a dispute protection to avoid abuse. The mod should not be suspended unless proven broken by the moderator/s, say, it won't work as described. The moderator/s will test it only on the seller's demo site.
Nathan Paton
I disagree with only hiding products that may be broken. If a dispute is opened against a developer for lack of support concerning one of their products, and enough evidence is provided, the product should be hidden until the dispute is resolved.

If the dispute involves a broken extension, I do believe that extension should be tested by a moderator or higher on an environment recommended by the developer. In the end, I will only hide a product if there is evidence to support someone's claim over see more lack of support/faulty product/zombies.

I think hiding product can be used as both an incentive and a protective measure, but shouldn't be abused.
Zarcon
As I stated earlier, I'm not sure it would be exactly fair to 'hide' the product just because one person has sent an email and did not receive a reply the same day. We need a more detailed layout of how this should work. One detail would be 'What is an appropriate time frame to respond to emails/forum post regarding support'. 24, 48, 36, 72 hours??? What about vacations, weekends.. etc..
Nathan Paton
I agree, we shouldn't jump on hiding products without good reason. I think if the person has been waiting a week and heard nothing back from the developer, that would allow for hiding the affected products. I think developers should always announce when they are on vacation, and keep information about their support, such as where it's provided, what times, etc.

I don't view someone half a day for a reply as not receiving support. I view that person as just being impatient.
I am the one who caused this for the following reasons, and if you read through everything you would understand. there is enough evidence to prove my case to each one of you, I am not out to hurt anyone, but I encourage everyone to file a dispute if they don't get what they pay for or if they have to spend additional money to have something repaired. and for those selling encrypted mods they will reconsider this practice if those of you who can't get them to function properly file a dispute, one see more good thing I learned when I worked in the legal field, was there is always something that can be done, and if people are to unhappy they will end up blaming boonex and it could at some point end up in a class action suit, the Country of origin is not important, there are attorneys in every Country eager to file suit against anyone, so Boonex is doing right, Boonex needs to protect everyone not just developers.

if anyone would like to receive my complete file on this matter you can email me and I will send it to anyone who request it. , there is not enough room to provide all the info. Mr. Andrew Boon has all the evidense and the evidence speaks for itself

Jim Stewart
jims_id_2009@yahoo.com
Nathan Paton
Have you opened a dispute anywhere? I don't even know what you're talking about. I see you posting in more than one place about some kind of dispute, but you have no posting history on this site. I'd like more information (and not through your email).
I have not as od yet opened a dispute, I sent everything to Andrew Boon and I will open a dispute but I don't think there will be enough room to lay out all of the evidence that I have. but if you would like I will do that right now.
Nathan Paton
I don't even know what you're disputing against. I think if you have actual evidence, you should open a dispute, but that said, I don't know what the actual problem is. You're welcomed to message me directly if you like. I don't bite on weekdays.

If someone is having actual problems with a developer here, they are always encouraged to open a dispute if an agreement cannot be reached between the two privately. I think with the changes mentioned above, disputes can be more than a venting ground see more and actually server a purpose.
Dispute filed

my file attached in pdf format
Nathan Paton
And responded. I'm looking over the attached document now.
Andrew Boon
Now that Moderators asked for further clarifications:

1. Reasons for suspension

From our own experience with PayPal disputes and some of the older disputes at Unity is seems very difficult to set our a standard procedure for figuring "reasons". So, the best we can do is to rely on Moderators to do what we did - go by common sense and your own opinion. Even if someone wouldn't like it. It should be possible to see by the nature of the complaint if the product in question must be suspended see more to either prevent further issues or attract vendor's attention.

2. Forcing 30-day refunds

Again, this isn't a hard rule... think of it as of a "BoonEx opinion" guideline, when in doubt about performing moderation actions. In most situations, if Client isn't happy and Vendor can't convince them to withdraw the dispute - Vendors are advised to return the money. We do this too, and believe it's a good business practice that actually saves a lot of time and money. We expect Vendors to understand and appreciate such approach as well. Win a customer, not a sale.

3. Outline on 'what' constitutes an dispute

I suggest that Moderators start a topic in Disputes forum and collaborate on the final definition, procedure and guidelines. Once it's done - we'll sticky it and will link to it from Dispute-posting form.
of course costumers should be happy and get good work and support, but what about the cheaters?
here are so often costumer which buy a product, say that it doesn´t work or that they are not happy with it and want their money back, but then they still use the product on the site or on a other site or just give the product to a boonex unity friend. i think with this refund it is more easier for them.
...also here are often costumers which buy products, don´t test them exactly and then say for example, that they want things work on a other way, that things must be changed and modificated.
we sell products like they are in the market and there is often no time to change things and would take much time.
so now they can say that they are not happy with the product and support and just give it back, but the product works like it is on the testsite and in the description?
prolaznik
If it works as described or tested on demo site then i say NO refound.
tonygales
What about customers that purchase mods and the moderator doesn't want to do any customizations to their own mods till they feel ready to do so. I have mods that are encrypted and moderator won't help me. I have offered to pay him, and no, he feels when it's in his best interest he will do. I have other moderator that can do the jib, but can't due to encryption. Is that fair???? If you don't want to Do the job, please get out of the way and let others do. I have purchased all his mods, and updates, see more and pay him to install them every single time. And in return, he won't add any extra things I need. That's terrible, and not fair. I don't want my money back, I just want my site to work the way I would like. I can't do mobile, because his mods won't work with mobile apps currently, and I purchased Wap, but won't work with his mods either. So what am I suppose to do, hire a lawyer???????
prolaznik
don't buy encrypted mods... you never know what you're getting. Licensing a mod is ok, but encrypting is a big NO....If i paid for something i want to edit/modify it anyway i want. You're stuck with the moder to do all the changes that you need, and that results in spending more and more $$. Not to mention that everytime you'll need to provide access to your server.
tonygales
Yea I know now. What can I do.. I want my money back.. I feel that if he won't do the job for me, then he should refund me my money back.. I love the guys mods, but need more work done. It will costs me a lot to redo all the mods with someone else...
weburry23
yeah a lot of customer most of them get the mods and say it does not works before use it and simply open dispute just to get the things free and give negative comments
lworld
I sincerely do not like how the disputes are handled. In turn I do not like how you are handling us members.

1. I feel it is public humiliation for both parties of disputes to write on a public forum..
2. I feel disputes should be handled professionally and confidentially by a trained support team who gets paid
3. Doesn't Boonex make enough money to pay for services rendered.?
4. leaving out most of what I would like to say......................................

No one has burnt me, I am see more not angry, I just do not agree with how boonex is run and about time I said so, right here since this entire place is like visiting a public flogging and humiliation seems the sport of the day.,.. I have paid a lot of money and uncountable amount of hours like so many others here to get a product that is unworthy to have live members on.

5. Who else likes having there disputes handled publically.. It is not easy to write on a forum about a dispute, where everyone can read it. Totally makes me feel someone is having a great laugh at our expense. Its degrading, its wrong and I don't even know if its legal.

What is your opinion.??
silverado350
Sorry, I think it must remain public knowledge. It is the only way we can keep an eye on who's screwing people.
freakpower
I storongly disagree. Because disputes are public it serve also also like very good guide which developers are problematic and which are okay. Honst and supporting developers should have not problem with that
BoucheTalk
I agree it should remain public knowledge so we can know who been raped and by who. I have been raped so many time by some bad modules that weren't doing the job as describe now I can't even walk straight. but I don't like to give negative feedback to anyone. please test your module before putting it on the market. Stop wasting my time and money...
jtadeo
* I wrote this out earlier and some items seems to have been addressed by the new update I see.

Just some initial thoughts on this:

re:"1. Once a dispute is open, the product in question may be suspended by admin or moderator until dispute is positively resolved."
There should be a set of parameters that determines resolution there must be proof that a dispute is viable. For example, a buyer may purchase a mod and then ask for a refund and then continue to use the mod. If they do see more this for 10 mods, then they would have acquired 10 mods at not cost. The reversal of this may also happen with mod developers.

re:"2. When dispute is mediated, admins and moderators will always try to force "30 refund" policy, unless it's a service. So, if negotiations are stuck, we'd expect vendors to issue a refund, since this makes a good business practice."
I am fine with this if the dispute is viable based on an agreed set of parameters. I also believe that most buyers would not launch a dispute unless something went completely wrong. Many just want a working mod.

re"3. If dispute is around a service, and can not be resolved we will again resort to "custom" solutions, so we request moderators to submit a ticket with forum link if BoonEx attention is required."
From what I understand a dispute starts when one party is not in agreement with another about a particular matter. If you must open a dispute then understand what you say is publicly available and may result in civil litigation if you happen to incorrectly post information that can not be backed up with proof. In the end, it has to be worth it.

One concern that I think is paramount and has been noted by a few members in this thread is what determines a viable dispute vs. a frivolous one?

Another items is that, at a minimum, I think both parties should be verified as being real people and identifiable. One of the Internet's bane and benefit is anonymity.

Again, I believe most buyers just want the mod to work so they can go on with building their site and in the thousands of transactions that have successfully gone through in the market place that is normally the case. It would appear that with more developers and buyers, this is the another step in the site's evolution.
Andrew Boon
1. If they do this for 10 mods...

That should be easy for moderators to spot and we can then ban the user.

2. Indeed most buyers don't want to spend their time arguing. Often the price of mods doesn't justify spending time on dispute. Yes, dispute legitimacy parameters are needed and I hope we'll get them prepared soon via forums.

3. Right now we're in fact building a base for a bigger, more active community of both buyers and sellers. I would say that some of our planned changes should see more bring massive inflow of activity and more would be at stake. We will also need to improve these tools and figure out new ones to make everything work smoothly. There will always be crooks and leeches, but you're right about majority of members being legit and only willing to see things working as they should.
UFO360
@Andrew Boon

One question: What about all the fake reviews they made using multiple accounts on boonex so they make people believe is a real customers buying the product.
Nathan Paton
Do you have proof of these fake accounts?
silverado350
You don't really believe all those reviews in the market are legit do you?
Nathan Paton
I know people have sockpuppets. It's a matter of proving it. I wouldn't mind being able to see the IP address next to posters.
clicktoweb
Good news for all the mods buyers ... and I think for all serious vendors too. Agree 100% with this initiative!
lawaxes1
I have the physical and financial power to buy
I loved the Dolphins are great and I'm not ready to let it down and left
I do not care about money I do not want the return of money, but I want to complete the work only
What is important is principle, not money
But I have a problem in Atven and enlisted someone here to solve the problem for me
And paid him $ 250 it was not anything
But he continued to ask me for business combinations and must work to server
Not mentioned from the outset see more to any conditions or requests received after the no-money
And was the author of the content of the subject matter hereof that work, I did not find it any guarantee
So far, it is nothing new .... : (

Greetings and respect for all
And a special greeting to Mr.: Andrew
 
 
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